0
NPS
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Alight, Inc.
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About Alight, Inc. Brand
Alight is a fast-growing provider of industry-specific, SaaS-based applications that give customers the power forecast & manage the future.
Brand at a Glance
73%
Customer Loyalty
3.2/5
Product Quality
2.8/5
Pricing
3.2/5
Customer Service
Alight, Inc. NPS
Alight, Inc.'s Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Alight, Inc.'s customers would recommend using the product based on a scale of -100 to 100.
Alight, Inc. Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Alight, Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 -100 | Mar 2021 | -100 |
Apr 2021 0 | Apr 2021 | 0 |
Oct 2021 -33 | Oct 2021 | -33 |
May 2024 0 | May 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alight, Inc. Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Alight, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Alight, Inc. Product Quality
3.2/5
Alight, Inc. has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Alight, Inc. Product Information
Alight, Inc.’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://alight.com/
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
SaaS
Alight, Inc. Pricing
Alight, Inc. ROI & Value For Money
2.8/5
Alight, Inc. has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Alight, Inc. Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alight, Inc. Customer Service
3.2/5
Alight, Inc. has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Alight, Inc.'s Customer Service
Address
130 Battery Street Third Floor, San Francisco, CA 94111
Website
https://alight.com/
Phone Number
(800)960-7717
Alight, Inc. as an Employer
Consumer vs. Employees
Alight, Inc. scored a 0 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of Alight, Inc. would recommend the brand to a friend. ENPS measures how likely Alight, Inc. employees would recommend working at Alight, Inc. to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 11% | Promoters |
|---|---|
| 42% | Passive |
| 47% | Detractors |
