-48
NPS
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Alignment Healthcare
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About Alignment Healthcare's Brand
Alignment Healthcare is dedicated to transforming the complex and confusing process of medical treatment
Brand at a Glance
60%
Customer Loyalty
2.2/5
Product Quality
2.7/5
Pricing
2.4/5
Customer Service
Alignment Healthcare NPS
Alignment Healthcare's Net Promoter Score (NPS) is a -48 with 24% Promoters, 4% Passives, and 72% Detractors. Net Promoter Score tracks whether Alignment Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Alignment Healthcare Overall NPS
| 24% | Promoters |
|---|---|
| 4% | Passives |
| 72% | Detractors |
Alignment Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -53 | Aug 2023 | -53 |
Sep 2023 -57 | Sep 2023 | -57 |
Nov 2023 -60 | Nov 2023 | -60 |
Dec 2023 -62 | Dec 2023 | -62 |
Jan 2024 -64 | Jan 2024 | -64 |
Feb 2024 -65 | Feb 2024 | -65 |
Mar 2024 -59 | Mar 2024 | -59 |
Jul 2024 -53 | Jul 2024 | -53 |
Nov 2024 -55 | Nov 2024 | -55 |
Jan 2025 -56 | Jan 2025 | -56 |
Feb 2025 -46 | Feb 2025 | -46 |
May 2025 -48 | May 2025 | -48 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alignment Healthcare NPS by Gender
Male customers rated Alignment Healthcare's NPS 50 points higher than Female customers.
Male
-50
Alignment Healthcare's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
-100
Alignment Healthcare's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Alignment Healthcare NPS by Ethnicity
Alignment Healthcare's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
Other -100 | Other | -100 |
Alignment Healthcare NPS by Age
Alignment Healthcare's NPS was rated -76 points by customers ages 66+ on Comparably.
Alignment Healthcare NPS by Usage
Alignment Healthcare's NPS was rated the highest by customers who have used Alignment Healthcare's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years -60 | 1 to 2 Years | -60 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Alignment Healthcare Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Alignment Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alignment Healthcare Customer Loyalty Score by Gender
Female customers rated Alignment Healthcare's Customer Loyalty score 37% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Alignment Healthcare.
Male
33%
Yes
Female
70%
Yes
Alignment Healthcare Customer Loyalty Score by Ethnicity
Alignment Healthcare's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Alignment Healthcare.
36
out of 100
Caucasian
78
out of 100
Other
Alignment Healthcare Customer Loyalty Score by Age
Alignment Healthcare's Customer Loyalty score was rated 55% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Alignment Healthcare.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 55% | 66+ | 55% |
Alignment Healthcare Customer Loyalty Score by Usage
Alignment Healthcare's Customer Loyalty score was rated the highest by customers who have used Alignment Healthcare's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Alignment Healthcare Customer Loyalty Score by Industry
Alignment Healthcare's Customer Loyalty score was rated 10% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Alignment Healthcare Product Quality
2.2/5
Alignment Healthcare has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Alignment Healthcare's overall Product Quality score rated by its users and customers.
Alignment Healthcare Product Information
Alignment Healthcare’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Alignment Healthcare's product the highest.
- Company Size
- 201-500 Employees
Industry
Healthcare
Quick Insights into Alignment Healthcare Product Quality
Alignment Healthcare's Product Quality score was rated highest by Male customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Alignment Healthcare's Product Quality.
Ranked Alignment Healthcare Product Quality the Highest
Ranked Alignment Healthcare Product Quality the Lowest
Alignment Healthcare Product Quality Score by Gender
Male customers rated Alignment Healthcare's Product Quality score 0.6 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Alignment Healthcare.
Male
2.1/5
Female
1.5/5
Alignment Healthcare Product Quality Score by Ethnicity
Alignment Healthcare's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Alignment Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Other 1.5 | Other | 1.5 |
Alignment Healthcare Product Quality Score by Age
Alignment Healthcare's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Alignment Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Alignment Healthcare Product Quality Score by Usage
Alignment Healthcare's Product Quality score was rated the highest by customers who have used Alignment Healthcare's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Alignment Healthcare Product Quality Score by Industry
Alignment Healthcare's Product Quality score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Alignment Healthcare Pricing
Alignment Healthcare ROI & Value For Money
2.7/5
Alignment Healthcare has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Alignment Healthcare's overall ROI score rated by its users and customers.
Alignment Healthcare Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Alignment Healthcare ROI
Alignment Healthcare's ROI score was rated highest by customers who have used Alignment Healthcare's products/services for 1 to 2 Years, and rated lowest by customers who have used Alignment Healthcare's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Alignment Healthcare's ROI score.
Ranked Alignment Healthcare ROI the Highest
Ranked Alignment Healthcare ROI the Lowest
Alignment Healthcare ROI Score by Gender
Female customers rated Alignment Healthcare's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Alignment Healthcare.
Male
2/5
Female
2.4/5
Alignment Healthcare ROI Score by Ethnicity
Alignment Healthcare's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Alignment Healthcare.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 2.2 | Other | 2.2 |
Alignment Healthcare ROI Score by Age
Alignment Healthcare's ROI score was rated 2.1 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Alignment Healthcare.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.1 | 66+ | 2.1 |
Alignment Healthcare ROI Score by Usage
Alignment Healthcare's ROI score was rated the highest by customers who have used Alignment Healthcare's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Alignment Healthcare ROI Score by Industry
Alignment Healthcare's ROI score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Alignment Healthcare Customer Satisfaction (CSAT)
Alignment Healthcare Customer Satisfaction (CSAT) Score
36 / 100
Alignment Healthcare has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
20%
Neither Satisfied nor Dissatisfied
28%
Dissatisfied
8%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Alignment Healthcare Customer Satisfaction
Alignment Healthcare's Customer Satisfaction score was rated highest by customers who have used Alignment Healthcare's products/services for 1 to 2 Years, and rated lowest by customers who have used Alignment Healthcare's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Alignment Healthcare's Customer Satisfaction.
Ranked Alignment Healthcare Customer Satisfaction the Highest
Ranked Alignment Healthcare Customer Satisfaction the Lowest
Alignment Healthcare Customer Satisfaction Score by Gender
Male customers rated Alignment Healthcare's Customer Satisfaction score 17 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Alignment Healthcare.
34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
17 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 16% | |
Very Dissatisfied | 50% |
Alignment Healthcare Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Alignment Healthcare's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Alignment Healthcare.
34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
16%
Very Dissatisfied
33%
CSAT according to Other
Alignment Healthcare's Customer Satisfaction (CSAT) score was rated 25% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Alignment Healthcare.
25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
Alignment Healthcare Customer Satisfaction Score by Age
Alignment Healthcare's Customer Satisfaction score was rated 15 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Alignment Healthcare.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 15% |
Alignment Healthcare Customer Satisfaction Score by Usage
Alignment Healthcare's Customer Satisfaction score was rated the highest by customers who have used Alignment Healthcare's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Alignment Healthcare Customer Service
2.4/5
Alignment Healthcare has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Alignment Healthcare's overall Customer Service score rated by its users and customers.
About Alignment Healthcare's Customer Service
Address
Suite 500, Irvine, CA
Website
http://www.alignmenthealthcare.com/
Phone Number
949-679-0009
Quick Insights into Alignment Healthcare Customer Service
Alignment Healthcare's Customer Service score was rated highest by customers who have used Alignment Healthcare's products/services for 1 to 2 Years, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Alignment Healthcare's Customer Service score.
Ranked Alignment Healthcare Customer Service the Highest
Ranked Alignment Healthcare Customer Service the Lowest
Alignment Healthcare Customer Service Score by Gender
Female customers rated Alignment Healthcare's Customer Service score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Alignment Healthcare.
Male
1.6/5
Female
1.9/5
Alignment Healthcare Customer Service Score by Ethnicity
Alignment Healthcare's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Alignment Healthcare.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 1.6 | Other | 1.6 |
Alignment Healthcare Customer Service Score by Age
Alignment Healthcare's Customer Service score was rated 1.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Alignment Healthcare.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
Alignment Healthcare Customer Service Score by Usage
Alignment Healthcare's Customer Service score was rated the highest by customers who have used Alignment Healthcare's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Alignment Healthcare Customer Service Score by Industry
Alignment Healthcare's Customer Service score was rated 1.5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Alignment Healthcare as an Employer
3.6/5
Alignment Healthcare has a 3.6/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Alignment Healthcare scored a -48 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Alignment Healthcare would recommend the brand to a friend. ENPS measures how likely Alignment Healthcare employees would recommend working at Alignment Healthcare to a friend.
Net Promoter Score
-48
NPS Score
| 24% | Promoters |
|---|---|
| 4% | Passive |
| 72% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
