-21
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
AliveCor
Marketing or Exec? Claim Your Free Account
About AliveCor's Brand
AliveCor is the worlds leading FDA-cleared mobile heart solution helping save lives, save money and bring healthcare into the 21st century
Brand at a Glance
67%
Customer Loyalty
3.4/5
Product Quality
3/5
Pricing
2.5/5
Customer Service
AliveCor NPS
AliveCor's Net Promoter Score (NPS) is a -21 with 26% Promoters, 27% Passives, and 47% Detractors. Net Promoter Score tracks whether AliveCor's customers would recommend using the product based on a scale of -100 to 100.
AliveCor Overall NPS
| 26% | Promoters |
|---|---|
| 27% | Passives |
| 47% | Detractors |
AliveCor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2023 -38 | May 2023 | -38 |
Aug 2023 -40 | Aug 2023 | -40 |
Sep 2023 -31 | Sep 2023 | -31 |
Oct 2023 -28 | Oct 2023 | -28 |
Dec 2023 -30 | Dec 2023 | -30 |
Jan 2024 -23 | Jan 2024 | -23 |
Apr 2024 -21 | Apr 2024 | -21 |
Jun 2024 -24 | Jun 2024 | -24 |
Aug 2024 -24 | Aug 2024 | -24 |
Feb 2025 -18 | Feb 2025 | -18 |
Jun 2025 -21 | Jun 2025 | -21 |
Jul 2025 -21 | Jul 2025 | -21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AliveCor NPS by Gender
Female customers rated AliveCor's NPS 106 points higher than Male customers.
Male
-86
AliveCor's NPS was rated -86 by Male customers on Comparably.
0%
Promoters
14%
Passives
86%
Detractors
Female
20
AliveCor's NPS was rated 20 by Female customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
AliveCor NPS by Ethnicity
AliveCor's NPS was rated -30 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -30 | Caucasian | -30 |
AliveCor NPS by Age
AliveCor's NPS was rated -71 points by customers ages 66+ on Comparably.
AliveCor NPS by Usage
AliveCor's NPS was rated -14 points by customers who have used AliveCor's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -14 | Less than 1 Year | -14 |
AliveCor Customer Reviews
Out of the 3 AliveCor customer reviews 2 were positive and 1 was constructive. AliveCor customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
AliveCor Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of AliveCor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AliveCor Customer Loyalty Score by Gender
Female customers rated AliveCor's Customer Loyalty score 21% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of AliveCor.
Male
61%
Yes
Female
82%
Yes
AliveCor Customer Loyalty Score by Ethnicity
AliveCor's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of AliveCor.
64
out of 100
Caucasian
AliveCor Customer Loyalty Score by Age
AliveCor's Customer Loyalty score was rated 49% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of AliveCor.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 49% | 66+ | 49% |
AliveCor Customer Loyalty Score by Usage
AliveCor's Customer Loyalty score was rated 78% by customers who have used AliveCor's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
AliveCor Product Quality
3.4/5
AliveCor has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock AliveCor's overall Product Quality score rated by its users and customers.
AliveCor Product Information
AliveCor’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://alivecor.com
- Company Size
- 11-50 Employees
Industry
Tech
Hardware and Devices
Healthcare
Mobile App
Quick Insights into AliveCor Product Quality
AliveCor's Product Quality score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked AliveCor's Product Quality.
Ranked AliveCor Product Quality the Highest
Ranked AliveCor Product Quality the Lowest
AliveCor Product Quality Score by Gender
Female customers rated AliveCor's Product Quality score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of AliveCor.
Male
2.3/5
Female
3.7/5
AliveCor Product Quality Score by Ethnicity
AliveCor's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of AliveCor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
AliveCor Product Quality Score by Age
AliveCor's Product Quality score was rated 2.2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of AliveCor.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.2 | 66+ | 2.2 |
AliveCor Product Quality Score by Usage
AliveCor's Product Quality score was rated 3.3 stars by customers who have used AliveCor's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
AliveCor Pricing
AliveCor ROI & Value For Money
3/5
AliveCor has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock AliveCor's overall ROI score rated by its users and customers.
Quick Insights into AliveCor ROI
AliveCor's ROI score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked AliveCor's ROI score.
Ranked AliveCor ROI the Highest
Ranked AliveCor ROI the Lowest
AliveCor ROI Score by Gender
Female customers rated AliveCor's ROI score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of AliveCor.
Male
2.3/5
Female
3.1/5
AliveCor ROI Score by Ethnicity
AliveCor's ROI score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of AliveCor.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
AliveCor ROI Score by Age
AliveCor's ROI score was rated 2.3 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of AliveCor.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.3 | 66+ | 2.3 |
AliveCor ROI Score by Usage
AliveCor's ROI score was rated 2.9 stars by customers who have used AliveCor's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
AliveCor Customer Satisfaction (CSAT)
AliveCor Customer Satisfaction (CSAT) Score
53 / 100
AliveCor has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
32%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
11%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into AliveCor Customer Satisfaction
AliveCor's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked AliveCor's Customer Satisfaction.
Ranked AliveCor Customer Satisfaction the Highest
Ranked AliveCor Customer Satisfaction the Lowest
AliveCor Customer Satisfaction Score by Gender
Female customers rated AliveCor's Customer Satisfaction score 66 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of AliveCor.
14 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 29% | |
Dissatisfied | 28% | |
Very Dissatisfied | 29% |
80 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 60% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 0% |
AliveCor Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
AliveCor's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of AliveCor.
50 / 100
Very Satisfied
10%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
10%
AliveCor Customer Satisfaction Score by Age
AliveCor's Customer Satisfaction score was rated 29 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of AliveCor.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 29% |
AliveCor Customer Satisfaction Score by Usage
AliveCor's Customer Satisfaction score was rated 63 points by customers who have used AliveCor's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
AliveCor Customer Service
2.5/5
AliveCor has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AliveCor's overall Customer Service score rated by its users and customers.
About AliveCor's Customer Service
Address
30 Maiden Lane, 6th Floor, San Francisco, CA
Website
http://alivecor.com
Phone Number
405-473-8117
Quick Insights into AliveCor Customer Service
AliveCor's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked AliveCor's Customer Service score.
Ranked AliveCor Customer Service the Highest
Ranked AliveCor Customer Service the Lowest
AliveCor Customer Service Score by Gender
Female customers rated AliveCor's Customer Service score 0.8 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of AliveCor.
Male
1.9/5
Female
2.7/5
AliveCor Customer Service Score by Ethnicity
AliveCor's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of AliveCor.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
AliveCor Customer Service Score by Age
AliveCor's Customer Service score was rated 2 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of AliveCor.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2 | 66+ | 2 |
AliveCor Customer Service Score by Usage
AliveCor's Customer Service score was rated 2.5 stars by customers who have used AliveCor's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
AliveCor as an Employer
3.5/5
AliveCor has a 3.5/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
AliveCor scored a -21 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of AliveCor would recommend the brand to a friend. ENPS measures how likely AliveCor employees would recommend working at AliveCor to a friend.
Net Promoter Score
-21
NPS Score
| 26% | Promoters |
|---|---|
| 27% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
