16
NPS
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Alkami Technology
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About Alkami Technology's Brand
Alkami Technology, Inc. is a leading cloud-based digital banking solutions provider for financial institutions in the United States that enables clients to grow confidently, adapt quickly and build thriving digital communities.
Brand at a Glance
78%
Customer Loyalty
3.4/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Alkami Technology NPS
Alkami Technology's Net Promoter Score (NPS) is a 16 with 54% Promoters, 8% Passives, and 38% Detractors. Net Promoter Score tracks whether Alkami Technology's customers would recommend using the product based on a scale of -100 to 100.
Alkami Technology Overall NPS
| 54% | Promoters |
|---|---|
| 8% | Passives |
| 38% | Detractors |
Alkami Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Nov 2020 100 | Nov 2020 | 100 |
Dec 2020 100 | Dec 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Feb 2021 80 | Feb 2021 | 80 |
Mar 2021 83 | Mar 2021 | 83 |
Apr 2021 63 | Apr 2021 | 63 |
Mar 2022 66 | Mar 2022 | 66 |
Jul 2022 50 | Jul 2022 | 50 |
Feb 2024 36 | Feb 2024 | 36 |
Sep 2025 25 | Sep 2025 | 25 |
Dec 2025 14 | Dec 2025 | 14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alkami Technology NPS by Gender
Alkami Technology's NPS was rated 0 by Male customers on Comparably.
Male
0
Alkami Technology's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Alkami Technology's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Alkami Technology Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Alkami Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alkami Technology Customer Loyalty Score by Gender
Alkami Technology's Customer Loyalty score was rated 78 by Male customers on Comparably.
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Male
78%
Yes
Female
N/A
Yes
Alkami Technology Product Quality
3.4/5
Alkami Technology has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Alkami Technology Product Information
Alkami Technology’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://www.alkami.com/
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Alkami Technology Product Quality
Alkami Technology's Product Quality score was rated highest by Male customers.
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Ranked Alkami Technology Product Quality the Highest
Alkami Technology Product Quality Score by Gender
Alkami Technology's Product Quality score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
Alkami Technology Pricing
Alkami Technology ROI & Value For Money
3.5/5
Alkami Technology has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Alkami Technology ROI
Alkami Technology's ROI score was rated highest by Male customers.
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Ranked Alkami Technology ROI the Highest
Alkami Technology ROI Score by Gender
Alkami Technology's ROI score was rated 3.4 by Male customers on Comparably.
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Male
3.4/5
Female
N/A
Alkami Technology Customer Satisfaction (CSAT)
Alkami Technology Customer Satisfaction (CSAT) Score
50 / 100
Alkami Technology has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alkami Technology Customer Service
3.6/5
Alkami Technology has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Alkami Technology's Customer Service
Address
5601 Granite Pkwy, Plano, TX 75024
Website
https://www.alkami.com/
Alkami Technology's Social Links
Quick Insights into Alkami Technology Customer Service
Alkami Technology's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Alkami Technology's Customer Service score.
Ranked Alkami Technology Customer Service the Highest
Alkami Technology Customer Service Score by Gender
Alkami Technology's Customer Service score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Alkami Technology.
Male
3.4/5
Female
N/A
Alkami Technology as an Employer
4.9/5
Alkami Technology has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Alkami Technology scored a 16 for Net Promoter Score and a 54 for Employee Net Promoter Score. NPS gauges how likely a customer of Alkami Technology would recommend the brand to a friend. ENPS measures how likely Alkami Technology employees would recommend working at Alkami Technology to a friend.
Net Promoter Score
16
NPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
54
eNPS Score
| 66% | Promoters |
|---|---|
| 22% | Passive |
| 12% | Detractors |
