20
NPS
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Brand Page
All Covered
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About All Covered's Brand
All Covered is an IT services company offering computing, networking and application services to businesses.
Brand at a Glance
60%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
All Covered NPS
All Covered's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether All Covered's customers would recommend using the product based on a scale of -100 to 100.
All Covered Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
All Covered NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 100 | Nov 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
Feb 2024 50 | Feb 2024 | 50 |
Dec 2024 20 | Dec 2024 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
All Covered Customer Reviews
Out of the 2 All Covered customer reviews 1 was positive and 1 was constructive. All Covered customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
All Covered Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of All Covered users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
All Covered Product Quality
3.2/5
All Covered has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock All Covered's overall Product Quality score rated by its users and customers.
All Covered Product Information
All Covered’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.allcovered.com
- Company Size
- 1,001-5,000 Employees
Industry
Business Services
Enterprise
Productivity
SaaS
Small Business Services
All Covered Pricing
All Covered ROI & Value For Money
3.1/5
All Covered has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock All Covered's overall ROI score rated by its users and customers.
All Covered Customer Satisfaction (CSAT)
All Covered Customer Satisfaction (CSAT) Score
50 / 100
All Covered has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
All Covered Customer Service
3.3/5
All Covered has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock All Covered's overall Customer Service score rated by its users and customers.
About All Covered's Customer Service
Address
101 Redwood Shores Parkway, Redwood City, CA 94065
Website
http://www.allcovered.com
Phone Number
6502401358
All Covered as an Employer
2.2/5
All Covered has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
All Covered scored a 20 for Net Promoter Score and a -64 for Employee Net Promoter Score. NPS gauges how likely a customer of All Covered would recommend the brand to a friend. ENPS measures how likely All Covered employees would recommend working at All Covered to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-64
eNPS Score
| 12% | Promoters |
|---|---|
| 12% | Passive |
| 76% | Detractors |
