41
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
All Nippon Airways
Marketing or Exec? Claim Your Free Account
About All Nippon Airways' Brand
All Nippon Airways Co., Ltd., also known as Zennikk or ANA, is a Japanese airline.
Brand at a Glance
80%
Customer Loyalty
4.2/5
Product Quality
4/5
Pricing
4.3/5
Customer Service
All Nippon Airways NPS
All Nippon Airways's Net Promoter Score (NPS) is a 41 with 59% Promoters, 23% Passives, and 18% Detractors. Net Promoter Score tracks whether All Nippon Airways's customers would recommend using the product based on a scale of -100 to 100.
All Nippon Airways Overall NPS
| 59% | Promoters |
|---|---|
| 23% | Passives |
| 18% | Detractors |
All Nippon Airways NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 85 | Dec 2022 | 85 |
Jan 2023 63 | Jan 2023 | 63 |
Apr 2023 66 | Apr 2023 | 66 |
Jul 2023 63 | Jul 2023 | 63 |
Oct 2023 43 | Oct 2023 | 43 |
Dec 2023 34 | Dec 2023 | 34 |
Feb 2024 40 | Feb 2024 | 40 |
Mar 2024 39 | Mar 2024 | 39 |
Apr 2024 36 | Apr 2024 | 36 |
Oct 2024 35 | Oct 2024 | 35 |
Feb 2025 38 | Feb 2025 | 38 |
Dec 2025 41 | Dec 2025 | 41 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
All Nippon Airways NPS by Gender
All Nippon Airways's NPS was rated 75 by Female customers on Comparably.
Female
75
All Nippon Airways's NPS was rated 75 by Female customers on Comparably.
75%
Promoters
25%
Passives
0%
Detractors
Male
N/A
All Nippon Airways's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
All Nippon Airways NPS by Ethnicity
All Nippon Airways's NPS was rated 83 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 83 | Asian or Pacific Islander | 83 |
All Nippon Airways NPS by Age
All Nippon Airways's NPS was rated 100 points by customers ages 18-25 on Comparably.
All Nippon Airways Customer Reviews
Out of the 3 All Nippon Airways customer reviews 3 were positive and 0 were constructive. All Nippon Airways customer reviews reflect that all customers have a favorable experience using the products/services of the company.
All Nippon Airways Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of All Nippon Airways users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
All Nippon Airways Customer Loyalty Score by Gender
All Nippon Airways's Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of All Nippon Airways.
Female
100%
Yes
Male
N/A
Yes
All Nippon Airways Customer Loyalty Score by Ethnicity
All Nippon Airways's Customer Loyalty score was rated 85% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of All Nippon Airways.
85
out of 100
Asian or Pacific Islander
All Nippon Airways Customer Loyalty Score by Age
All Nippon Airways's Customer Loyalty score was rated 78% by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of All Nippon Airways.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 78% | 18-25 | 78% |
All Nippon Airways Product Quality
4.2/5
All Nippon Airways has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock All Nippon Airways' overall Product Quality score rated by its users and customers.
All Nippon Airways Product Information
All Nippon Airways’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.ana.co.jp
- Company Size
- 10,000+ Employees
Industry
Travel
Quick Insights into All Nippon Airways Product Quality
All Nippon Airways's Product Quality score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked All Nippon Airways' Product Quality.
Ranked All Nippon Airways Product Quality the Highest
All Nippon Airways Product Quality Score by Gender
All Nippon Airways's Product Quality score was rated 4.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of All Nippon Airways.
Female
4.5/5
Male
N/A
All Nippon Airways Product Quality Score by Ethnicity
All Nippon Airways's Product Quality score was rated 4.6 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of All Nippon Airways.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
All Nippon Airways Product Quality Score by Age
All Nippon Airways's Product Quality score was rated 4.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of All Nippon Airways.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
All Nippon Airways Pricing
All Nippon Airways ROI & Value For Money
4/5
All Nippon Airways has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock All Nippon Airways' overall ROI score rated by its users and customers.
Quick Insights into All Nippon Airways ROI
All Nippon Airways's ROI score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked All Nippon Airways' ROI score.
Ranked All Nippon Airways ROI the Highest
All Nippon Airways ROI Score by Gender
All Nippon Airways's ROI score was rated 4.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of All Nippon Airways.
Female
4.1/5
Male
N/A
All Nippon Airways ROI Score by Ethnicity
All Nippon Airways's ROI score was rated 4.4 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of All Nippon Airways.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
All Nippon Airways ROI Score by Age
All Nippon Airways's ROI score was rated 4.7 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of All Nippon Airways.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.7 | 18-25 | 4.7 |
All Nippon Airways Customer Satisfaction (CSAT)
All Nippon Airways Customer Satisfaction (CSAT) Score
83 / 100
All Nippon Airways has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
59%
Satisfied
24%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
6%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into All Nippon Airways Customer Satisfaction
All Nippon Airways's Customer Satisfaction score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked All Nippon Airways' Customer Satisfaction.
Ranked All Nippon Airways Customer Satisfaction the Highest
All Nippon Airways Customer Satisfaction Score by Gender
All Nippon Airways's Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of All Nippon Airways.
100 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
All Nippon Airways Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
All Nippon Airways' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of All Nippon Airways.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
All Nippon Airways Customer Satisfaction Score by Age
All Nippon Airways's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of All Nippon Airways.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
All Nippon Airways Customer Service
4.3/5
All Nippon Airways has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock All Nippon Airways' overall Customer Service score rated by its users and customers.
About All Nippon Airways's Customer Service
Address
Shiodome-City Center, 1-5-2, Higashi-Shimbashi,
Website
http://www.ana.co.jp
Quick Insights into All Nippon Airways Customer Service
All Nippon Airways's Customer Service score was rated highest by customers ages 18-25.
Sign Up to unlock insights into how customers have ranked All Nippon Airways' Customer Service score.
Ranked All Nippon Airways Customer Service the Highest
All Nippon Airways Customer Service Score by Gender
All Nippon Airways's Customer Service score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of All Nippon Airways.
Female
4.6/5
Male
N/A
All Nippon Airways Customer Service Score by Ethnicity
All Nippon Airways's Customer Service score was rated 4.7 stars by Asian or Pacific Islander customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of All Nippon Airways.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.7 | Asian or Pacific Islander | 4.7 |
All Nippon Airways Customer Service Score by Age
All Nippon Airways's Customer Service score was rated 4.9 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of All Nippon Airways.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.9 | 18-25 | 4.9 |
All Nippon Airways as an Employer
3.0/5
All Nippon Airways has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
All Nippon Airways scored a 41 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of All Nippon Airways would recommend the brand to a friend. ENPS measures how likely All Nippon Airways employees would recommend working at All Nippon Airways to a friend.
Net Promoter Score
41
NPS Score
| 59% | Promoters |
|---|---|
| 23% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 30% | Promoters |
|---|---|
| 20% | Passive |
| 50% | Detractors |
