50
NPS
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Brand Page
All Web Leads
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About All Web Leads' Brand
The premier Customer Acquisition Marketing business focused on the U.S. insurance industry, delivering qualified consumers to customers every day.
Brand at a Glance
100%
Customer Loyalty
2.9/5
Product Quality
3.2/5
Pricing
4.2/5
Customer Service
All Web Leads NPS
All Web Leads's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether All Web Leads's customers would recommend using the product based on a scale of -100 to 100.
All Web Leads Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
All Web Leads NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 100 | Jul 2021 | 100 |
Sep 2021 100 | Sep 2021 | 100 |
Apr 2022 100 | Apr 2022 | 100 |
May 2022 100 | May 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Dec 2022 67 | Dec 2022 | 67 |
Jun 2023 43 | Jun 2023 | 43 |
Jul 2023 50 | Jul 2023 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
All Web Leads Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of All Web Leads users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
All Web Leads Product Quality
2.9/5
All Web Leads has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock All Web Leads' overall Product Quality score rated by its users and customers.
All Web Leads Product Information
All Web Leads’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.allwebleads.com
- Company Size
- 501-1,000 Employees
Industry
Business Services
All Web Leads Pricing
All Web Leads ROI & Value For Money
3.2/5
All Web Leads has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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All Web Leads Customer Satisfaction (CSAT)
All Web Leads Customer Satisfaction (CSAT) Score
40 / 100
All Web Leads has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
All Web Leads Customer Service
4.2/5
All Web Leads has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About All Web Leads's Customer Service
Address
7300 FM 2222, Bldg 2, Suite 100, Austin, TX 78730
Website
http://www.allwebleads.com
Phone Number
888-522-7355
All Web Leads as an Employer
2.6/5
All Web Leads has a 2.6/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
All Web Leads scored a 50 for Net Promoter Score and a -36 for Employee Net Promoter Score. NPS gauges how likely a customer of All Web Leads would recommend the brand to a friend. ENPS measures how likely All Web Leads employees would recommend working at All Web Leads to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-36
eNPS Score
| 32% | Promoters |
|---|---|
| 0% | Passive |
| 68% | Detractors |
