100
NPS
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Brand Page
Allant
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About Allant's Brand
Allant is a business marketing company focusing on data aggregation and advanced analytics.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Allant NPS
Allant's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Allant's customers would recommend using the product based on a scale of -100 to 100.
Allant Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Allant NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2023 100 | Jun 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Allant Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Allant users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Allant Product Quality
5/5
Allant has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Allant's overall Product Quality score rated by its users and customers.
Allant Product Information
Allant’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.allantgroup.com
- Company Size
- 201-500 Employees
Industry
Tech
AdTech
Business Services
SaaS
Allant Pricing
Allant ROI & Value For Money
5/5
Allant has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Allant's overall ROI score rated by its users and customers.
Allant Customer Satisfaction (CSAT)
Allant Customer Satisfaction (CSAT) Score
100 / 100
Allant has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Allant Customer Service
5/5
Allant has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Allant's overall Customer Service score rated by its users and customers.
About Allant's Customer Service
Address
2056 Westings Avenue, Suite 500, Naperville, IL
Website
http://www.allantgroup.com
Phone Number
16303558163
Allant as an Employer
2.8/5
Allant has a 2.8/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Allant scored a 100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Allant would recommend the brand to a friend. ENPS measures how likely Allant employees would recommend working at Allant to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
