-6
NPS
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Allegheny Health Network
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About Allegheny Health Network's Brand
Brand at a Glance
77%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
3/5
Customer Service
Allegheny Health Network NPS
Allegheny Health Network's Net Promoter Score (NPS) is a -6 with 38% Promoters, 18% Passives, and 44% Detractors. Net Promoter Score tracks whether Allegheny Health Network's customers would recommend using the product based on a scale of -100 to 100.
Allegheny Health Network Overall NPS
| 38% | Promoters |
|---|---|
| 18% | Passives |
| 44% | Detractors |
Allegheny Health Network NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 1 | Aug 2023 | 1 |
Oct 2023 -4 | Oct 2023 | -4 |
Feb 2024 -5 | Feb 2024 | -5 |
Mar 2024 -1 | Mar 2024 | -1 |
Apr 2024 -2 | Apr 2024 | -2 |
Jul 2024 -3 | Jul 2024 | -3 |
Oct 2024 -3 | Oct 2024 | -3 |
Dec 2024 -4 | Dec 2024 | -4 |
May 2025 -6 | May 2025 | -6 |
Sep 2025 -4 | Sep 2025 | -4 |
Nov 2025 -5 | Nov 2025 | -5 |
Dec 2025 -6 | Dec 2025 | -6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Allegheny Health Network NPS by Gender
Female customers rated Allegheny Health Network's NPS 73 points higher than Male customers.
Male
-50
Allegheny Health Network's NPS was rated -50 by Male customers on Comparably.
10%
Promoters
30%
Passives
60%
Detractors
Female
23
Allegheny Health Network's NPS was rated 23 by Female customers on Comparably.
59%
Promoters
5%
Passives
36%
Detractors
Allegheny Health Network NPS by Ethnicity
Allegheny Health Network's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 9 | Caucasian | 9 |
Other -66 | Other | -66 |
Allegheny Health Network NPS by Age
Allegheny Health Network's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Allegheny Health Network NPS by Usage
Allegheny Health Network's NPS was rated the highest by customers who have used Allegheny Health Network's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 33 | Less than 1 Year | 33 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
5 to 10 Years -17 | 5 to 10 Years | -17 |
Over 10 Years 17 | Over 10 Years | 17 |
Allegheny Health Network Customer Reviews
Out of the 4 Allegheny Health Network customer reviews 4 were positive and 0 were constructive. Allegheny Health Network customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Allegheny Health Network Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Allegheny Health Network users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Allegheny Health Network Customer Loyalty Score by Gender
Female customers rated Allegheny Health Network's Customer Loyalty score 33% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Allegheny Health Network.
Male
55%
Yes
Female
88%
Yes
Allegheny Health Network Customer Loyalty Score by Ethnicity
Allegheny Health Network's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Allegheny Health Network.
80
out of 100
Caucasian
70
out of 100
Other
Allegheny Health Network Customer Loyalty Score by Age
Allegheny Health Network's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Allegheny Health Network.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 10% | 18-25 | 10% |
26-30 100% | 26-30 | 100% |
51-55 82% | 51-55 | 82% |
56-60 85% | 56-60 | 85% |
61-65 70% | 61-65 | 70% |
66+ 91% | 66+ | 91% |
Allegheny Health Network Customer Loyalty Score by Usage
Allegheny Health Network's Customer Loyalty score was rated the highest by customers who have used Allegheny Health Network's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Allegheny Health Network Customer Loyalty Score by Industry
Allegheny Health Network's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Allegheny Health Network Product Quality
3.2/5
Allegheny Health Network has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Allegheny Health Network Product Information
Allegheny Health Network’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Allegheny Health Network's product the highest. Reviewers from the Accounting industry rated Allegheny Health Network the lowest at 2.
- Website
- http://www.ahn.org
- Company Size
- 10,000+ Employees
Industry
Tech
Hospital & Health Care
Quick Insights into Allegheny Health Network Product Quality
Allegheny Health Network's Product Quality score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Allegheny Health Network's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Allegheny Health Network's Product Quality.
Ranked Allegheny Health Network Product Quality the Highest
Ranked Allegheny Health Network Product Quality the Lowest
Allegheny Health Network Product Quality Score by Gender
Female customers rated Allegheny Health Network's Product Quality score 1.6 stars higher than Male customers.
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Male
2/5
Female
3.6/5
Allegheny Health Network Product Quality Score by Ethnicity
Allegheny Health Network's Product Quality score was rated 3.1 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Allegheny Health Network.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 3.1 | Other | 3.1 |
Allegheny Health Network Product Quality Score by Age
Allegheny Health Network's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 18-25.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Allegheny Health Network.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.9 | 18-25 | 1.9 |
26-30 3.5 | 26-30 | 3.5 |
51-55 3.8 | 51-55 | 3.8 |
56-60 2.3 | 56-60 | 2.3 |
61-65 3.5 | 61-65 | 3.5 |
66+ 3.7 | 66+ | 3.7 |
Allegheny Health Network Product Quality Score by Usage
Allegheny Health Network's Product Quality score was rated the highest by customers who have used Allegheny Health Network's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Allegheny Health Network Product Quality Score by Industry
Allegheny Health Network's Product Quality score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Allegheny Health Network Pricing
Allegheny Health Network ROI & Value For Money
3/5
Allegheny Health Network has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Allegheny Health Network's overall ROI score rated by its users and customers.
Allegheny Health Network Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Allegheny Health Network.
Quick Insights into Allegheny Health Network ROI
Allegheny Health Network's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used Allegheny Health Network's products/services for 1 to 2 Years.
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Ranked Allegheny Health Network ROI the Highest
Ranked Allegheny Health Network ROI the Lowest
Allegheny Health Network ROI Score by Gender
Female customers rated Allegheny Health Network's ROI score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Allegheny Health Network.
Male
2.1/5
Female
3.4/5
Allegheny Health Network ROI Score by Ethnicity
Allegheny Health Network's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Allegheny Health Network.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Other 2.2 | Other | 2.2 |
Allegheny Health Network ROI Score by Age
Allegheny Health Network's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Allegheny Health Network.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 4.8 | 26-30 | 4.8 |
51-55 3.2 | 51-55 | 3.2 |
56-60 1.8 | 56-60 | 1.8 |
61-65 2.6 | 61-65 | 2.6 |
66+ 3.3 | 66+ | 3.3 |
Allegheny Health Network ROI Score by Usage
Allegheny Health Network's ROI score was rated the highest by customers who have used Allegheny Health Network's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Allegheny Health Network ROI Score by Industry
Allegheny Health Network's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Allegheny Health Network Customer Satisfaction (CSAT)
Allegheny Health Network Customer Satisfaction (CSAT) Score
53 / 100
Allegheny Health Network has an overall Customer Satisfaction score of 53 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
20%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
8%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Allegheny Health Network Customer Satisfaction
Allegheny Health Network's Customer Satisfaction score was rated highest by customers from the Healthcare, Hospitals and Medicine industry, and rated lowest by customers who have used Allegheny Health Network's products/services for 1 to 2 Years.
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Ranked Allegheny Health Network Customer Satisfaction the Highest
Ranked Allegheny Health Network Customer Satisfaction the Lowest
Allegheny Health Network Customer Satisfaction Score by Gender
Female customers rated Allegheny Health Network's Customer Satisfaction score 31 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Allegheny Health Network.
37 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 63% |
68 / 100
FemaleVery Satisfied | 47% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 11% | |
Very Dissatisfied | 16% |
Allegheny Health Network Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Allegheny Health Network's Customer Satisfaction (CSAT) score was rated 59% according to Caucasian users and customers.
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59 / 100
Very Satisfied
45%
Satisfied
14%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
5%
Very Dissatisfied
32%
CSAT according to Other
Allegheny Health Network's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Allegheny Health Network.
50 / 100
Very Satisfied
25%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
Allegheny Health Network Customer Satisfaction Score by Age
Allegheny Health Network's Customer Satisfaction score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Allegheny Health Network.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 51-55 | 75% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 67% | |||||||||||||||
| 66+ | 63% |
Allegheny Health Network Customer Satisfaction Score by Usage
Allegheny Health Network's Customer Satisfaction score was rated the highest by customers who have used Allegheny Health Network's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Allegheny Health Network Customer Satisfaction Score by Industry
Allegheny Health Network's Customer Satisfaction score was rated 80 points by Healthcare, Hospitals and Medicine industry customers.
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"title": "Allegheny Health Network Customer Satisfaction Score by Industry",
"text": "Allegheny Health Network's Customer Satisfaction score was rated 80 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 80,
"stars": 0,
"csatScore": 80,
"text": "Allegheny Health Network's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 80
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}Allegheny Health Network Customer Service
3/5
Allegheny Health Network has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Allegheny Health Network's overall Customer Service score rated by its users and customers.
About Allegheny Health Network's Customer Service
Website
http://www.ahn.org
Quick Insights into Allegheny Health Network Customer Service
Allegheny Health Network's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used Allegheny Health Network's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Allegheny Health Network's Customer Service score.
Ranked Allegheny Health Network Customer Service the Highest
Ranked Allegheny Health Network Customer Service the Lowest
Allegheny Health Network Customer Service Score by Gender
Female customers rated Allegheny Health Network's Customer Service score 1 stars higher than Male customers.
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Male
2.3/5
Female
3.3/5
Allegheny Health Network Customer Service Score by Ethnicity
Allegheny Health Network's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Allegheny Health Network.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Other 2.4 | Other | 2.4 |
Allegheny Health Network Customer Service Score by Age
Allegheny Health Network's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Allegheny Health Network.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2.9 | 18-25 | 2.9 |
26-30 4.6 | 26-30 | 4.6 |
51-55 2.8 | 51-55 | 2.8 |
56-60 1.9 | 56-60 | 1.9 |
61-65 3.3 | 61-65 | 3.3 |
66+ 3.3 | 66+ | 3.3 |
Allegheny Health Network Customer Service Score by Usage
Allegheny Health Network's Customer Service score was rated the highest by customers who have used Allegheny Health Network's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Allegheny Health Network Customer Service Score by Industry
Allegheny Health Network's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Allegheny Health Network as an Employer
3.3/5
Allegheny Health Network has a 3.3/5 stars for its overall company culture rated by their employees
bottom
40%
CEO of Allegheny Health Network
In the Bottom 40% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Allegheny Health Network scored a -6 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Allegheny Health Network would recommend the brand to a friend. ENPS measures how likely Allegheny Health Network employees would recommend working at Allegheny Health Network to a friend.
Net Promoter Score
-6
NPS Score
| 38% | Promoters |
|---|---|
| 18% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 37% | Promoters |
|---|---|
| 20% | Passive |
| 43% | Detractors |
