-15
NPS
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Allegiant Travel Company
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About Allegiant Travel Company's Brand
From America's favorite small cities to world-class destinations, Allegiant makes leisure travel affordable and convenient.
Brand at a Glance
67%
Customer Loyalty
2.7/5
Product Quality
2.9/5
Pricing
2.6/5
Customer Service
Allegiant Travel Company CMO
Scott DeAngelo
Scott DeAngelo serves as the Chief Marketing Officer of Allegiant. Scott started at Allegiant in March of 2018. Scott currently resides in the Las Vegas, Nevada Area.
Allegiant Travel Company NPS
Allegiant Travel Company's Net Promoter Score (NPS) is a -15 with 35% Promoters, 15% Passives, and 50% Detractors. Net Promoter Score tracks whether Allegiant Travel Company's customers would recommend using the product based on a scale of -100 to 100.
Allegiant Travel Company Overall NPS
| 35% | Promoters |
|---|---|
| 15% | Passives |
| 50% | Detractors |
Allegiant Travel Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 -12 | Nov 2023 | -12 |
Dec 2023 -10 | Dec 2023 | -10 |
Jan 2024 -13 | Jan 2024 | -13 |
Feb 2024 -12 | Feb 2024 | -12 |
Mar 2024 -7 | Mar 2024 | -7 |
Apr 2024 -8 | Apr 2024 | -8 |
May 2024 -10 | May 2024 | -10 |
Jul 2024 -9 | Jul 2024 | -9 |
Oct 2024 -7 | Oct 2024 | -7 |
Mar 2025 -12 | Mar 2025 | -12 |
Jul 2025 -14 | Jul 2025 | -14 |
Dec 2025 -15 | Dec 2025 | -15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Allegiant Travel Company NPS by Gender
Female customers rated Allegiant Travel Company's NPS 33 points higher than Male customers.
Male
-57
Allegiant Travel Company's NPS was rated -57 by Male customers on Comparably.
14%
Promoters
15%
Passives
71%
Detractors
Female
-24
Allegiant Travel Company's NPS was rated -24 by Female customers on Comparably.
38%
Promoters
0%
Passives
62%
Detractors
Allegiant Travel Company NPS by Ethnicity
Allegiant Travel Company's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -18 | Caucasian | -18 |
African American/Black -67 | African American/Black | -67 |
Other -86 | Other | -86 |
Allegiant Travel Company NPS by Age
Allegiant Travel Company's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Allegiant Travel Company NPS by Usage
Allegiant Travel Company's NPS was rated the highest by customers who have used Allegiant Travel Company's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -60 | Less than 1 Year | -60 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
5 to 10 Years 0 | 5 to 10 Years | 0 |
Over 10 Years -50 | Over 10 Years | -50 |
Allegiant Travel Company Customer Reviews
Out of the 9 Allegiant Travel Company customer reviews 2 were positive and 7 were constructive. Allegiant Travel Company customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Allegiant Travel Company Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Allegiant Travel Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Allegiant Travel Company Customer Loyalty Score by Gender
Female customers rated Allegiant Travel Company's Customer Loyalty score 24% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Allegiant Travel Company.
Male
55%
Yes
Female
79%
Yes
Allegiant Travel Company Customer Loyalty Score by Ethnicity
Allegiant Travel Company's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Allegiant Travel Company.
63
out of 100
Caucasian
100
out of 100
African American/Black
61
out of 100
Other
Allegiant Travel Company Customer Loyalty Score by Age
Allegiant Travel Company's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Allegiant Travel Company.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
41-45 33% | 41-45 | 33% |
51-55 74% | 51-55 | 74% |
66+ 33% | 66+ | 33% |
Allegiant Travel Company Customer Loyalty Score by Usage
Allegiant Travel Company's Customer Loyalty score was rated the highest by customers who have used Allegiant Travel Company's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Allegiant Travel Company Customer Loyalty Score by Industry
Allegiant Travel Company's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Allegiant Travel Company Product Quality
2.7/5
Allegiant Travel Company has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Allegiant Travel Company Product Information
Allegiant Travel Company’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Allegiant Travel Company's product the highest. Reviewers from the Tech industry rated Allegiant Travel Company the lowest at 1.5.
- Company Size
- 1,001-5,000 Employees
Industry
Consumer Services
Travel
Quick Insights into Allegiant Travel Company Product Quality
Allegiant Travel Company's Product Quality score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked Allegiant Travel Company Product Quality the Highest
Ranked Allegiant Travel Company Product Quality the Lowest
Allegiant Travel Company Product Quality Score by Gender
Female customers rated Allegiant Travel Company's Product Quality score 0.7 stars higher than Male customers.
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Male
2/5
Female
2.7/5
Allegiant Travel Company Product Quality Score by Ethnicity
Allegiant Travel Company's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Allegiant Travel Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 2.6 | African American/Black | 2.6 |
Other 1.5 | Other | 1.5 |
Allegiant Travel Company Product Quality Score by Age
Allegiant Travel Company's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Allegiant Travel Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
41-45 1.5 | 41-45 | 1.5 |
51-55 2.7 | 51-55 | 2.7 |
66+ 1.5 | 66+ | 1.5 |
Allegiant Travel Company Product Quality Score by Usage
Allegiant Travel Company's Product Quality score was rated the highest by customers who have used Allegiant Travel Company's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Allegiant Travel Company Product Quality Score by Industry
Allegiant Travel Company's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Allegiant Travel Company Pricing
Allegiant Travel Company ROI & Value For Money
2.9/5
Allegiant Travel Company has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Allegiant Travel Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Tech industry think that they had the lowest ROI from Allegiant Travel Company.
Quick Insights into Allegiant Travel Company ROI
Allegiant Travel Company's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
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Ranked Allegiant Travel Company ROI the Highest
Ranked Allegiant Travel Company ROI the Lowest
Allegiant Travel Company ROI Score by Gender
Female customers rated Allegiant Travel Company's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Allegiant Travel Company.
Male
2.5/5
Female
2.7/5
Allegiant Travel Company ROI Score by Ethnicity
Allegiant Travel Company's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Allegiant Travel Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
African American/Black 2.5 | African American/Black | 2.5 |
Other 2.1 | Other | 2.1 |
Allegiant Travel Company ROI Score by Age
Allegiant Travel Company's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Allegiant Travel Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.5 | 31-35 | 2.5 |
41-45 1.7 | 41-45 | 1.7 |
51-55 2.5 | 51-55 | 2.5 |
66+ 1.5 | 66+ | 1.5 |
Allegiant Travel Company ROI Score by Usage
Allegiant Travel Company's ROI score was rated the highest by customers who have used Allegiant Travel Company's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Allegiant Travel Company ROI Score by Industry
Allegiant Travel Company's ROI score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Allegiant Travel Company Customer Satisfaction (CSAT)
Allegiant Travel Company Customer Satisfaction (CSAT) Score
49 / 100
Allegiant Travel Company has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
18%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
6%
Very Dissatisfied
35%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Allegiant Travel Company Customer Satisfaction
Allegiant Travel Company's Customer Satisfaction score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 66+.
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Ranked Allegiant Travel Company Customer Satisfaction the Highest
Ranked Allegiant Travel Company Customer Satisfaction the Lowest
Allegiant Travel Company Customer Satisfaction Score by Gender
Female customers rated Allegiant Travel Company's Customer Satisfaction score 8 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Allegiant Travel Company.
42 / 100
MaleVery Satisfied | 21% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 44% |
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 0% | |
Very Dissatisfied | 42% |
Allegiant Travel Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Allegiant Travel Company's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Allegiant Travel Company.
50 / 100
Very Satisfied
44%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
44%
CSAT according to African American/Black
Allegiant Travel Company's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to Other
Allegiant Travel Company's Customer Satisfaction (CSAT) score was rated 28% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Allegiant Travel Company.
28 / 100
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
0%
Very Dissatisfied
58%
Allegiant Travel Company Customer Satisfaction Score by Age
Allegiant Travel Company's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Allegiant Travel Company.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 51-55 | 57% | |||||||||||||||
| 66+ | 0% |
Allegiant Travel Company Customer Satisfaction Score by Usage
Allegiant Travel Company's Customer Satisfaction score was rated the highest by customers who have used Allegiant Travel Company's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Allegiant Travel Company Customer Satisfaction Score by Industry
Allegiant Travel Company's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}Allegiant Travel Company Customer Service
2.6/5
Allegiant Travel Company has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Allegiant Travel Company's overall Customer Service score rated by its users and customers.
About Allegiant Travel Company's Customer Service
Address
1201 N. Town Center Drive, Las Vegas, NV 89144
Website
https://www.allegiantair.com/
Allegiant Travel Company's Social Links
Quick Insights into Allegiant Travel Company Customer Service
Allegiant Travel Company's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Allegiant Travel Company's Customer Service score.
Ranked Allegiant Travel Company Customer Service the Highest
Ranked Allegiant Travel Company Customer Service the Lowest
Allegiant Travel Company Customer Service Score by Gender
Female customers rated Allegiant Travel Company's Customer Service score 0.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Allegiant Travel Company.
Male
1.9/5
Female
2.5/5
Allegiant Travel Company Customer Service Score by Ethnicity
Allegiant Travel Company's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Allegiant Travel Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 2.6 | African American/Black | 2.6 |
Other 1.5 | Other | 1.5 |
Allegiant Travel Company Customer Service Score by Age
Allegiant Travel Company's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Allegiant Travel Company.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.1 | 31-35 | 2.1 |
41-45 1.5 | 41-45 | 1.5 |
51-55 2.5 | 51-55 | 2.5 |
66+ 1.5 | 66+ | 1.5 |
Allegiant Travel Company Customer Service Score by Usage
Allegiant Travel Company's Customer Service score was rated the highest by customers who have used Allegiant Travel Company's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Allegiant Travel Company Customer Service Score by Industry
Allegiant Travel Company's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Tech industry customers.
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Allegiant Travel Company as an Employer
3.2/5
Allegiant Travel Company has a 3.2/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of Allegiant Travel Company
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Allegiant Travel Company scored a -15 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Allegiant Travel Company would recommend the brand to a friend. ENPS measures how likely Allegiant Travel Company employees would recommend working at Allegiant Travel Company to a friend.
Net Promoter Score
-15
NPS Score
| 35% | Promoters |
|---|---|
| 15% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 37% | Promoters |
|---|---|
| 12% | Passive |
| 51% | Detractors |
