-34
NPS
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Allegis Group
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About Allegis Group's Brand
Brand at a Glance
100%
Customer Loyalty
2.6/5
Product Quality
2.2/5
Pricing
4/5
Customer Service
Allegis Group NPS
Allegis Group's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Allegis Group's customers would recommend using the product based on a scale of -100 to 100.
Allegis Group Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Allegis Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
May 2023 0 | May 2023 | 0 |
Jan 2024 -33 | Jan 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Allegis Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Allegis Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Allegis Group Product Quality
2.6/5
Allegis Group has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Allegis Group Product Information
Allegis Group’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Company Size
- 10,000+ Employees
Industry
Staffing and Recruiting
Allegis Group Pricing
Allegis Group ROI & Value For Money
2.2/5
Allegis Group has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Allegis Group Customer Satisfaction (CSAT)
Allegis Group Customer Satisfaction (CSAT) Score
50 / 100
Allegis Group has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Allegis Group Customer Service
4/5
Allegis Group has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Allegis Group's Customer Service
Website
https://www.allegisgroup.com/
Allegis Group as an Employer
Consumer vs. Employees
Allegis Group scored a -34 for Net Promoter Score and a 33 for Employee Net Promoter Score. NPS gauges how likely a customer of Allegis Group would recommend the brand to a friend. ENPS measures how likely Allegis Group employees would recommend working at Allegis Group to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
33
eNPS Score
| 58% | Promoters |
|---|---|
| 17% | Passive |
| 25% | Detractors |
