50
NPS
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Allen & Gledhill
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About Allen & Gledhill's Brand
Allen & Gledhill LLP is an award-winning full-service commercial law firm and is consistently ranked as a market leader in Singapore.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Allen & Gledhill NPS
Allen & Gledhill's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Allen & Gledhill's customers would recommend using the product based on a scale of -100 to 100.
Allen & Gledhill Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Allen & Gledhill NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 0 | Jun 2024 | 0 |
Jul 2024 50 | Jul 2024 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Allen & Gledhill Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Allen & Gledhill users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Allen & Gledhill Product Quality
2.5/5
Allen & Gledhill has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Allen & Gledhill Product Information
Allen & Gledhill’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Allen & Gledhill Pricing
Allen & Gledhill ROI & Value For Money
3/5
Allen & Gledhill has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Allen & Gledhill Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Allen & Gledhill Customer Service
3.2/5
Allen & Gledhill has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Allen & Gledhill's Customer Service
Website
http://www.allenandgledhill.com
Allen & Gledhill as an Employer
Consumer vs. Employees
Allen & Gledhill scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Allen & Gledhill would recommend the brand to a friend. ENPS measures how likely Allen & Gledhill employees would recommend working at Allen & Gledhill to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
