20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Alleyoop
Marketing or Exec? Claim Your Free Account
About Alleyoop's Brand
Why do we call ourselves Alleyoop? Because that is exactly what we do. We provide "The Ultimate Assist" to our clients by setting them up for success, whether it is sales development or customer service. Alleyoop is the future of demand generation at scale for fast-growth startups & well-established brands entering new markets or periods of new expectations.
Brand at a Glance
47%
Customer Loyalty
3.3/5
Product Quality
2.5/5
Pricing
2.3/5
Customer Service
Alleyoop NPS
Alleyoop's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether Alleyoop's customers would recommend using the product based on a scale of -100 to 100.
Alleyoop Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
Alleyoop NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 100 | Oct 2023 | 100 |
Nov 2023 100 | Nov 2023 | 100 |
Dec 2023 33 | Dec 2023 | 33 |
Nov 2024 0 | Nov 2024 | 0 |
Jan 2025 20 | Jan 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alleyoop Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of Alleyoop users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alleyoop Product Quality
3.3/5
Alleyoop has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Alleyoop's overall Product Quality score rated by its users and customers.
Alleyoop Product Information
Alleyoop’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://alleyoop.io/
- Company Size
- 51-200 Employees
Industry
Business and Consumer Services
Alleyoop Pricing
Alleyoop ROI & Value For Money
2.5/5
Alleyoop has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Alleyoop's overall ROI score rated by its users and customers.
Alleyoop Customer Satisfaction (CSAT)
Alleyoop Customer Satisfaction (CSAT) Score
40 / 100
Alleyoop has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
60%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alleyoop Customer Service
2.3/5
Alleyoop has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Alleyoop's overall Customer Service score rated by its users and customers.
About Alleyoop's Customer Service
Address
151 C. de San Francisco, 00901 Puerto Rico
Website
https://alleyoop.io/
Phone Number
7167137117
Alleyoop's Social Links
Alleyoop as an Employer
2.2/5
Alleyoop has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Alleyoop scored a 20 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Alleyoop would recommend the brand to a friend. ENPS measures how likely Alleyoop employees would recommend working at Alleyoop to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
