-10
NPS
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Alliance Entertainment
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About Alliance Entertainment's Brand
Alliance Entertainment is a distributor of music, movies, and consumer electronics.
Brand at a Glance
74%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.5/5
Customer Service
Alliance Entertainment NPS
Alliance Entertainment's Net Promoter Score (NPS) is a -10 with 40% Promoters, 10% Passives, and 50% Detractors. Net Promoter Score tracks whether Alliance Entertainment's customers would recommend using the product based on a scale of -100 to 100.
Alliance Entertainment Overall NPS
| 40% | Promoters |
|---|---|
| 10% | Passives |
| 50% | Detractors |
Alliance Entertainment NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Mar 2022 50 | Mar 2022 | 50 |
Apr 2022 66 | Apr 2022 | 66 |
Jun 2022 25 | Jun 2022 | 25 |
Sep 2022 0 | Sep 2022 | 0 |
Oct 2022 -17 | Oct 2022 | -17 |
Jun 2023 -1 | Jun 2023 | -1 |
Sep 2023 13 | Sep 2023 | 13 |
Sep 2024 0 | Sep 2024 | 0 |
May 2025 -10 | May 2025 | -10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alliance Entertainment Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Alliance Entertainment users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alliance Entertainment Product Quality
2.7/5
Alliance Entertainment has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Alliance Entertainment's overall Product Quality score rated by its users and customers.
Alliance Entertainment Product Information
Alliance Entertainment’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.aent.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Alliance Entertainment Pricing
Alliance Entertainment ROI & Value For Money
2.7/5
Alliance Entertainment has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Alliance Entertainment Customer Satisfaction (CSAT)
Alliance Entertainment Customer Satisfaction (CSAT) Score
24 / 100
Alliance Entertainment has an overall Customer Satisfaction score of 24 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
0%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
13%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alliance Entertainment Customer Service
2.5/5
Alliance Entertainment has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Alliance Entertainment's Customer Service
Address
1401 NW 136th Ave, Suite 100,
Website
http://www.aent.com
Phone Number
(954)255-4000
Alliance Entertainment as an Employer
3.0/5
Alliance Entertainment has a 3.0/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Alliance Entertainment scored a -10 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Alliance Entertainment would recommend the brand to a friend. ENPS measures how likely Alliance Entertainment employees would recommend working at Alliance Entertainment to a friend.
Net Promoter Score
-10
NPS Score
| 40% | Promoters |
|---|---|
| 10% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
