11
NPS
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Alliance Laundry Systems
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About Alliance Laundry Systems' Brand
A Ripon, Wis.-based maker of commercial laundry equipment
Brand at a Glance
69%
Customer Loyalty
2.8/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Alliance Laundry Systems NPS
Alliance Laundry Systems's Net Promoter Score (NPS) is a 11 with 50% Promoters, 11% Passives, and 39% Detractors. Net Promoter Score tracks whether Alliance Laundry Systems's customers would recommend using the product based on a scale of -100 to 100.
Alliance Laundry Systems Overall NPS
| 50% | Promoters |
|---|---|
| 11% | Passives |
| 39% | Detractors |
Alliance Laundry Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 25 | Mar 2022 | 25 |
May 2022 0 | May 2022 | 0 |
Jul 2022 0 | Jul 2022 | 0 |
Sep 2022 13 | Sep 2022 | 13 |
Oct 2022 27 | Oct 2022 | 27 |
Mar 2023 17 | Mar 2023 | 17 |
Aug 2023 8 | Aug 2023 | 8 |
Dec 2023 -1 | Dec 2023 | -1 |
Mar 2024 6 | Mar 2024 | 6 |
May 2024 -1 | May 2024 | -1 |
Jul 2024 6 | Jul 2024 | 6 |
Feb 2026 12 | Feb 2026 | 12 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alliance Laundry Systems NPS by Gender
Male customers rated Alliance Laundry Systems's NPS 67 points higher than Female customers.
Male
17
Alliance Laundry Systems's NPS was rated 17 by Male customers on Comparably.
50%
Promoters
17%
Passives
33%
Detractors
Female
-50
Alliance Laundry Systems's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Alliance Laundry Systems NPS by Ethnicity
Alliance Laundry Systems's NPS was rated -42 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -42 | Caucasian | -42 |
Alliance Laundry Systems NPS by Age
Alliance Laundry Systems's NPS was rated 34 points by customers ages 41-45 on Comparably.
Alliance Laundry Systems NPS by Usage
Alliance Laundry Systems's NPS was rated the highest by customers who have used Alliance Laundry Systems's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
Alliance Laundry Systems Customer Reviews
Out of the 4 Alliance Laundry Systems customer reviews 2 were positive and 2 were constructive. Alliance Laundry Systems customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Alliance Laundry Systems Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Alliance Laundry Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Alliance Laundry Systems Customer Loyalty Score by Gender
Male customers rated Alliance Laundry Systems's Customer Loyalty score 49% higher than Female customers.
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Male
82%
Yes
Female
33%
Yes
Alliance Laundry Systems Customer Loyalty Score by Ethnicity
Alliance Laundry Systems's Customer Loyalty score was rated 49% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Alliance Laundry Systems.
49
out of 100
Caucasian
Alliance Laundry Systems Customer Loyalty Score by Age
Alliance Laundry Systems's Customer Loyalty score was rated 70% by customers ages 41-45 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
Alliance Laundry Systems Customer Loyalty Score by Usage
Alliance Laundry Systems's Customer Loyalty score was rated the highest by customers who have used Alliance Laundry Systems's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Alliance Laundry Systems Product Quality
2.8/5
Alliance Laundry Systems has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Alliance Laundry Systems Product Information
Alliance Laundry Systems’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Alliance Laundry Systems Product Quality
Alliance Laundry Systems's Product Quality score was rated highest by customers who have used Alliance Laundry Systems's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Alliance Laundry Systems Product Quality the Highest
Ranked Alliance Laundry Systems Product Quality the Lowest
Alliance Laundry Systems Product Quality Score by Gender
Male customers rated Alliance Laundry Systems's Product Quality score 1.4 stars higher than Female customers.
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Male
3/5
Female
1.6/5
Alliance Laundry Systems Product Quality Score by Ethnicity
Alliance Laundry Systems's Product Quality score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Alliance Laundry Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Alliance Laundry Systems Product Quality Score by Age
Alliance Laundry Systems's Product Quality score was rated 3.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Alliance Laundry Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
Alliance Laundry Systems Product Quality Score by Usage
Alliance Laundry Systems's Product Quality score was rated the highest by customers who have used Alliance Laundry Systems's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Alliance Laundry Systems Pricing
Alliance Laundry Systems ROI & Value For Money
3.2/5
Alliance Laundry Systems has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Alliance Laundry Systems ROI
Alliance Laundry Systems's ROI score was rated highest by customers who have used Alliance Laundry Systems's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Alliance Laundry Systems ROI the Highest
Ranked Alliance Laundry Systems ROI the Lowest
Alliance Laundry Systems ROI Score by Gender
Male customers rated Alliance Laundry Systems's ROI score 0.9 stars higher than Female customers.
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Male
3/5
Female
2.1/5
Alliance Laundry Systems ROI Score by Ethnicity
Alliance Laundry Systems's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Alliance Laundry Systems.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Alliance Laundry Systems ROI Score by Age
Alliance Laundry Systems's ROI score was rated 3.5 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Alliance Laundry Systems.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
Alliance Laundry Systems ROI Score by Usage
Alliance Laundry Systems's ROI score was rated the highest by customers who have used Alliance Laundry Systems's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Alliance Laundry Systems Customer Satisfaction (CSAT)
Alliance Laundry Systems Customer Satisfaction (CSAT) Score
56 / 100
Alliance Laundry Systems has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
19%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
44%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Alliance Laundry Systems Customer Satisfaction
Alliance Laundry Systems's Customer Satisfaction score was rated highest by customers who have used Alliance Laundry Systems's products/services for 2 to 5 Years, and rated lowest by Female customers.
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Ranked Alliance Laundry Systems Customer Satisfaction the Highest
Ranked Alliance Laundry Systems Customer Satisfaction the Lowest
Alliance Laundry Systems Customer Satisfaction Score by Gender
Male customers rated Alliance Laundry Systems's Customer Satisfaction score 35 points higher than Female customers.
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60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Alliance Laundry Systems Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Alliance Laundry Systems' Customer Satisfaction (CSAT) score was rated 29% according to Caucasian users and customers.
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29 / 100
Very Satisfied
29%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
71%
Alliance Laundry Systems Customer Satisfaction Score by Age
Alliance Laundry Systems's Customer Satisfaction score was rated 67 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Alliance Laundry Systems.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 67% |
Alliance Laundry Systems Customer Satisfaction Score by Usage
Alliance Laundry Systems's Customer Satisfaction score was rated the highest by customers who have used Alliance Laundry Systems's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Alliance Laundry Systems Customer Service
3.2/5
Alliance Laundry Systems has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Alliance Laundry Systems's Customer Service
Address
221 Shepard St, Ripon, WI
Website
http://www.alliance-laundry.com/
Phone Number
(920) 748-4337
Quick Insights into Alliance Laundry Systems Customer Service
Alliance Laundry Systems's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Female customers.
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Ranked Alliance Laundry Systems Customer Service the Highest
Ranked Alliance Laundry Systems Customer Service the Lowest
Alliance Laundry Systems Customer Service Score by Gender
Male customers rated Alliance Laundry Systems's Customer Service score 0.6 stars higher than Female customers.
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Male
3/5
Female
2.4/5
Alliance Laundry Systems Customer Service Score by Ethnicity
Alliance Laundry Systems's Customer Service score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Alliance Laundry Systems.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Alliance Laundry Systems Customer Service Score by Age
Alliance Laundry Systems's Customer Service score was rated 3.6 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.6 | 41-45 | 3.6 |
Alliance Laundry Systems Customer Service Score by Usage
Alliance Laundry Systems's Customer Service score was rated the highest by customers who have used Alliance Laundry Systems's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Alliance Laundry Systems as an Employer
3.2/5
Alliance Laundry Systems has a 3.2/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Alliance Laundry Systems
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Alliance Laundry Systems scored a 11 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Alliance Laundry Systems would recommend the brand to a friend. ENPS measures how likely Alliance Laundry Systems employees would recommend working at Alliance Laundry Systems to a friend.
Net Promoter Score
11
NPS Score
| 50% | Promoters |
|---|---|
| 11% | Passive |
| 39% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 32% | Promoters |
|---|---|
| 18% | Passive |
| 50% | Detractors |
