-15
NPS
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Alliant Credit Union
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About Alliant Credit Union's Brand
"Alliant Credit Union is a nonprofit chartered credit union, provides exclusive lifetime benefits to employees and retirees."
Brand at a Glance
89%
Customer Loyalty
2.4/5
Product Quality
2.5/5
Pricing
2.4/5
Customer Service
Alliant Credit Union NPS
Alliant Credit Union's Net Promoter Score (NPS) is a -15 with 39% Promoters, 7% Passives, and 54% Detractors. Net Promoter Score tracks whether Alliant Credit Union's customers would recommend using the product based on a scale of -100 to 100.
Alliant Credit Union Overall NPS
| 39% | Promoters |
|---|---|
| 7% | Passives |
| 54% | Detractors |
Alliant Credit Union NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -19 | Dec 2023 | -19 |
Jan 2024 -24 | Jan 2024 | -24 |
Feb 2024 -18 | Feb 2024 | -18 |
Mar 2024 -10 | Mar 2024 | -10 |
Aug 2024 -15 | Aug 2024 | -15 |
Dec 2024 -11 | Dec 2024 | -11 |
Feb 2025 -9 | Feb 2025 | -9 |
Mar 2025 -13 | Mar 2025 | -13 |
Apr 2025 -16 | Apr 2025 | -16 |
Sep 2025 -16 | Sep 2025 | -16 |
Oct 2025 -12 | Oct 2025 | -12 |
Jan 2026 -14 | Jan 2026 | -14 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alliant Credit Union NPS by Gender
Male customers rated Alliant Credit Union's NPS 13 points higher than Female customers.
Male
-37
Alliant Credit Union's NPS was rated -37 by Male customers on Comparably.
27%
Promoters
9%
Passives
64%
Detractors
Female
-50
Alliant Credit Union's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Alliant Credit Union NPS by Ethnicity
Alliant Credit Union's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Other 0 | Other | 0 |
Alliant Credit Union NPS by Age
Alliant Credit Union's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Alliant Credit Union NPS by Usage
Alliant Credit Union's NPS was rated -37 points by customers who have used Alliant Credit Union's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -37 | Over 10 Years | -37 |
Alliant Credit Union Customer Reviews
Out of the 7 Alliant Credit Union customer reviews 3 were positive and 4 were constructive. Alliant Credit Union customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Alliant Credit Union Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Alliant Credit Union users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Alliant Credit Union Customer Loyalty Score by Gender
Male customers rated Alliant Credit Union's Customer Loyalty score 14% higher than Female customers.
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Male
92%
Yes
Female
78%
Yes
Alliant Credit Union Customer Loyalty Score by Ethnicity
Alliant Credit Union's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Alliant Credit Union.
91
out of 100
Caucasian
100
out of 100
Other
Alliant Credit Union Customer Loyalty Score by Age
Alliant Credit Union's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
56-60 100% | 56-60 | 100% |
61-65 78% | 61-65 | 78% |
66+ 100% | 66+ | 100% |
Alliant Credit Union Customer Loyalty Score by Usage
Alliant Credit Union's Customer Loyalty score was rated 100% by customers who have used Alliant Credit Union's products/services for Over 10 Years.
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Alliant Credit Union Customer Loyalty Score by Industry
Alliant Credit Union's Customer Loyalty score was rated 100% by Banking and Financial Services industry customers.
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Alliant Credit Union Product Quality
2.4/5
Alliant Credit Union has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Alliant Credit Union Product Information
Alliant Credit Union’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Alliant Credit Union's product the highest.
- Company Size
- 501-1,000 Employees
Industry
Banking
FinTech
Quick Insights into Alliant Credit Union Product Quality
Alliant Credit Union's Product Quality score was rated highest by customers ages 41-45, and rated lowest by Caucasian customers.
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Ranked Alliant Credit Union Product Quality the Highest
Ranked Alliant Credit Union Product Quality the Lowest
Alliant Credit Union Product Quality Score by Gender
Male customers rated Alliant Credit Union's Product Quality score 0.2 stars higher than Female customers.
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Male
1.8/5
Female
1.6/5
Alliant Credit Union Product Quality Score by Ethnicity
Alliant Credit Union's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Alliant Credit Union.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.8 | Other | 2.8 |
Alliant Credit Union Product Quality Score by Age
Alliant Credit Union's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Alliant Credit Union.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.1 | 41-45 | 3.1 |
56-60 3.1 | 56-60 | 3.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Alliant Credit Union Product Quality Score by Usage
Alliant Credit Union's Product Quality score was rated 1.8 stars by customers who have used Alliant Credit Union's products/services for Over 10 Years.
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Alliant Credit Union Product Quality Score by Industry
Alliant Credit Union's Product Quality score was rated 2.7 stars by Banking and Financial Services industry customers.
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Alliant Credit Union Pricing
Alliant Credit Union ROI & Value For Money
2.5/5
Alliant Credit Union has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Alliant Credit Union Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into Alliant Credit Union ROI
Alliant Credit Union's ROI score was rated highest by customers ages 41-45, and rated lowest by customers ages 61-65.
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Ranked Alliant Credit Union ROI the Highest
Ranked Alliant Credit Union ROI the Lowest
Alliant Credit Union ROI Score by Gender
Male customers rated Alliant Credit Union's ROI score 0.1 stars higher than Female customers.
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Male
2.1/5
Female
2/5
Alliant Credit Union ROI Score by Ethnicity
Alliant Credit Union's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Alliant Credit Union.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Other 3 | Other | 3 |
Alliant Credit Union ROI Score by Age
Alliant Credit Union's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Alliant Credit Union.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.5 | 41-45 | 3.5 |
56-60 3.1 | 56-60 | 3.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2 | 66+ | 2 |
Alliant Credit Union ROI Score by Usage
Alliant Credit Union's ROI score was rated 2.2 stars by customers who have used Alliant Credit Union's products/services for Over 10 Years.
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Alliant Credit Union ROI Score by Industry
Alliant Credit Union's ROI score was rated 2.6 stars by Banking and Financial Services industry customers.
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Alliant Credit Union Customer Satisfaction (CSAT)
Alliant Credit Union Customer Satisfaction (CSAT) Score
46 / 100
Alliant Credit Union has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
23%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Alliant Credit Union Customer Satisfaction
Alliant Credit Union's Customer Satisfaction score was rated highest by Other customers, and rated lowest by customers ages 61-65.
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Ranked Alliant Credit Union Customer Satisfaction the Highest
Ranked Alliant Credit Union Customer Satisfaction the Lowest
Alliant Credit Union Customer Satisfaction Score by Gender
Male customers rated Alliant Credit Union's Customer Satisfaction score 8 points higher than Female customers.
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33 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 56% |
25 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
Alliant Credit Union Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Alliant Credit Union's Customer Satisfaction (CSAT) score was rated 12% according to Caucasian users and customers.
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12 / 100
Very Satisfied
12%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
75%
CSAT according to Other
Alliant Credit Union's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Alliant Credit Union Customer Satisfaction Score by Age
Alliant Credit Union's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% | |||||||||||||||
| 66+ | 33% |
Alliant Credit Union Customer Satisfaction Score by Usage
Alliant Credit Union's Customer Satisfaction score was rated 33 points by customers who have used Alliant Credit Union's products/services for Over 10 Years.
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Alliant Credit Union Customer Service
2.4/5
Alliant Credit Union has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Alliant Credit Union's Customer Service
Address
11545 E Touhy Ave, Chicago, IL 60666
Website
http://www.alliantcreditunion.org/
Phone Number
(800) 328-1935
Alliant Credit Union's Social Links
Quick Insights into Alliant Credit Union Customer Service
Alliant Credit Union's Customer Service score was rated highest by customers ages 41-45, and rated lowest by Caucasian customers.
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Ranked Alliant Credit Union Customer Service the Highest
Ranked Alliant Credit Union Customer Service the Lowest
Alliant Credit Union Customer Service Score by Gender
Male customers rated Alliant Credit Union's Customer Service score 0.3 stars higher than Female customers.
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Male
1.9/5
Female
1.6/5
Alliant Credit Union Customer Service Score by Ethnicity
Alliant Credit Union's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Alliant Credit Union.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 2.6 | Other | 2.6 |
Alliant Credit Union Customer Service Score by Age
Alliant Credit Union's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.3 | 41-45 | 3.3 |
56-60 3.3 | 56-60 | 3.3 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Alliant Credit Union Customer Service Score by Usage
Alliant Credit Union's Customer Service score was rated 1.9 stars by customers who have used Alliant Credit Union's products/services for Over 10 Years.
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Alliant Credit Union Customer Service Score by Industry
Alliant Credit Union's Customer Service score was rated 2.7 stars by Banking and Financial Services industry customers.
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Alliant Credit Union as an Employer
4.3/5
Alliant Credit Union has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Alliant Credit Union scored a -15 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Alliant Credit Union would recommend the brand to a friend. ENPS measures how likely Alliant Credit Union employees would recommend working at Alliant Credit Union to a friend.
Net Promoter Score
-15
NPS Score
| 39% | Promoters |
|---|---|
| 7% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 31% | Promoters |
|---|---|
| 38% | Passive |
| 31% | Detractors |
