25
NPS
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Alliant Insurance Services
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About Alliant Insurance Services' Brand
Brand at a Glance
10%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
2.2/5
Customer Service
Alliant Insurance Services NPS
Alliant Insurance Services's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Alliant Insurance Services's customers would recommend using the product based on a scale of -100 to 100.
Alliant Insurance Services Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Alliant Insurance Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Aug 2021 0 | Aug 2021 | 0 |
Feb 2023 33 | Feb 2023 | 33 |
Aug 2023 25 | Aug 2023 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alliant Insurance Services Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Alliant Insurance Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alliant Insurance Services Product Quality
3/5
Alliant Insurance Services has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Alliant Insurance Services' overall Product Quality score rated by its users and customers.
Alliant Insurance Services Product Information
Alliant Insurance Services’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.alliant.com
Industry
Tech
Insurance
Alliant Insurance Services Pricing
Alliant Insurance Services ROI & Value For Money
3/5
Alliant Insurance Services has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Alliant Insurance Services' overall ROI score rated by its users and customers.
Alliant Insurance Services Customer Satisfaction (CSAT)
Alliant Insurance Services Customer Satisfaction (CSAT) Score
100 / 100
Alliant Insurance Services has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alliant Insurance Services Customer Service
2.2/5
Alliant Insurance Services has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Alliant Insurance Services' overall Customer Service score rated by its users and customers.
About Alliant Insurance Services's Customer Service
Website
http://www.alliant.com
Alliant Insurance Services as an Employer
3.2/5
Alliant Insurance Services has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
CEO of Alliant Insurance Services
In the Top 50% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Alliant Insurance Services scored a 25 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Alliant Insurance Services would recommend the brand to a friend. ENPS measures how likely Alliant Insurance Services employees would recommend working at Alliant Insurance Services to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
