18
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
alliantgroup
Marketing or Exec? Claim Your Free Account
About alliantgroup's Brand
"Alliantgroup provides tax consulting services, works to identify and claim available federal and state government-sponsored tax credits and incentives"
Brand at a Glance
54%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
alliantgroup NPS
alliantgroup's Net Promoter Score (NPS) is a 18 with 53% Promoters, 12% Passives, and 35% Detractors. Net Promoter Score tracks whether alliantgroup's customers would recommend using the product based on a scale of -100 to 100.
alliantgroup Overall NPS
| 53% | Promoters |
|---|---|
| 12% | Passives |
| 35% | Detractors |
alliantgroup NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 25 | Jan 2023 | 25 |
Feb 2023 14 | Feb 2023 | 14 |
Apr 2023 28 | Apr 2023 | 28 |
May 2023 34 | May 2023 | 34 |
Aug 2023 37 | Aug 2023 | 37 |
Oct 2023 30 | Oct 2023 | 30 |
Mar 2024 32 | Mar 2024 | 32 |
Sep 2024 32 | Sep 2024 | 32 |
Nov 2024 26 | Nov 2024 | 26 |
Feb 2025 21 | Feb 2025 | 21 |
Jun 2025 16 | Jun 2025 | 16 |
Apr 2026 18 | Apr 2026 | 18 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
alliantgroup Customer Loyalty
54%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
54% of alliantgroup users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
alliantgroup Product Quality
3.4/5
alliantgroup has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock alliantgroup's overall Product Quality score rated by its users and customers.
alliantgroup Product Information
alliantgroup’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://alliantgroup.com/
- Company Size
- 51-200 Employees
Industry
Tech
Professional Services
Business Services
alliantgroup Pricing
alliantgroup ROI & Value For Money
3.4/5
alliantgroup has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock alliantgroup's overall ROI score rated by its users and customers.
alliantgroup Customer Satisfaction (CSAT)
alliantgroup Customer Satisfaction (CSAT) Score
70 / 100
alliantgroup has an overall Customer Satisfaction score of 70 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
35%
Satisfied
35%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
15%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
alliantgroup Customer Service
3.5/5
alliantgroup has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock alliantgroup's overall Customer Service score rated by its users and customers.
About alliantgroup's Customer Service
Address
Houston, TX
Website
http://alliantgroup.com/
alliantgroup as an Employer
2.9/5
alliantgroup has a 2.9/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
alliantgroup scored a 18 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of alliantgroup would recommend the brand to a friend. ENPS measures how likely alliantgroup employees would recommend working at alliantgroup to a friend.
Net Promoter Score
18
NPS Score
| 53% | Promoters |
|---|---|
| 12% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 23% | Promoters |
|---|---|
| 14% | Passive |
| 63% | Detractors |
