7
NPS
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Allianz Insurance
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About Allianz Insurance's Brand
Brand at a Glance
62%
Customer Loyalty
3.3/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Allianz Insurance NPS
Allianz Insurance's Net Promoter Score (NPS) is a 7 with 47% Promoters, 13% Passives, and 40% Detractors. Net Promoter Score tracks whether Allianz Insurance's customers would recommend using the product based on a scale of -100 to 100.
Allianz Insurance Overall NPS
| 47% | Promoters |
|---|---|
| 13% | Passives |
| 40% | Detractors |
Allianz Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2021 -100 | Apr 2021 | -100 |
May 2022 33 | May 2022 | 33 |
Dec 2022 50 | Dec 2022 | 50 |
Mar 2023 40 | Mar 2023 | 40 |
Apr 2023 17 | Apr 2023 | 17 |
May 2023 13 | May 2023 | 13 |
Jun 2023 22 | Jun 2023 | 22 |
Aug 2023 30 | Aug 2023 | 30 |
Sep 2023 33 | Sep 2023 | 33 |
Jun 2024 22 | Jun 2024 | 22 |
Feb 2025 15 | Feb 2025 | 15 |
Aug 2025 6 | Aug 2025 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Allianz Insurance NPS by Gender
Allianz Insurance's NPS was rated 0 by Male customers on Comparably.
Male
0
Allianz Insurance's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Allianz Insurance's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Allianz Insurance Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Allianz Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Allianz Insurance Customer Loyalty Score by Gender
Allianz Insurance's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Allianz Insurance Product Quality
3.3/5
Allianz Insurance has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Allianz Insurance Product Information
Allianz Insurance’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.allianz.co.uk
- Company Size
- 1,001-5,000 Employees
Quick Insights into Allianz Insurance Product Quality
Allianz Insurance's Product Quality score was rated highest by Male customers.
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Ranked Allianz Insurance Product Quality the Highest
Allianz Insurance Product Quality Score by Gender
Allianz Insurance's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Allianz Insurance Pricing
Allianz Insurance ROI & Value For Money
3.8/5
Allianz Insurance has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Allianz Insurance ROI
Allianz Insurance's ROI score was rated highest by Male customers.
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Ranked Allianz Insurance ROI the Highest
Allianz Insurance ROI Score by Gender
Allianz Insurance's ROI score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
Allianz Insurance Customer Satisfaction (CSAT)
Allianz Insurance Customer Satisfaction (CSAT) Score
76 / 100
Allianz Insurance has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
51%
Satisfied
25%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Allianz Insurance Customer Satisfaction
Allianz Insurance's Customer Satisfaction score was rated highest by Male customers.
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Ranked Allianz Insurance Customer Satisfaction the Highest
Allianz Insurance Customer Satisfaction Score by Gender
Allianz Insurance's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Allianz Insurance.
100 / 100
MaleVery Satisfied | 100% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Allianz Insurance Customer Service
3.8/5
Allianz Insurance has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Allianz Insurance's Customer Service
Address
United Kingdom
Website
http://www.allianz.co.uk
Quick Insights into Allianz Insurance Customer Service
Allianz Insurance's Customer Service score was rated highest by Male customers.
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Ranked Allianz Insurance Customer Service the Highest
Allianz Insurance Customer Service Score by Gender
Allianz Insurance's Customer Service score was rated 4.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Allianz Insurance.
Male
4.1/5
Female
N/A
Allianz Insurance as an Employer
3.4/5
Allianz Insurance has a 3.4/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Allianz Insurance scored a 7 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Allianz Insurance would recommend the brand to a friend. ENPS measures how likely Allianz Insurance employees would recommend working at Allianz Insurance to a friend.
Net Promoter Score
7
NPS Score
| 47% | Promoters |
|---|---|
| 13% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
