-100
NPS
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Allied Bank
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About Allied Bank's Brand
Provider of commercial banking services. The company provides loans, deposits, credit cards and other banking services to its clients in Pakistan.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Allied Bank NPS
Allied Bank's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Allied Bank's customers would recommend using the product based on a scale of -100 to 100.
Allied Bank Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Allied Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -100 | Oct 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Allied Bank Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Allied Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Allied Bank Product Quality
1.5/5
Allied Bank has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Allied Bank's overall Product Quality score rated by its users and customers.
Allied Bank Product Information
Allied Bank’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- www.abl.com
- Company Size
- 10,000+ Employees
Allied Bank Pricing
Allied Bank ROI & Value For Money
1.5/5
Allied Bank has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Allied Bank's overall ROI score rated by its users and customers.
Allied Bank Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Allied Bank Customer Service
1.5/5
Allied Bank has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Allied Bank's overall Customer Service score rated by its users and customers.
About Allied Bank's Customer Service
Address
3 Tipu Block, Lahore, 54000 Virgin Islands (British)
Website
www.abl.com
Phone Number
7
Allied Bank as an Employer
Consumer vs. Employees
Allied Bank scored a -100 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of Allied Bank would recommend the brand to a friend. ENPS measures how likely Allied Bank employees would recommend working at Allied Bank to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
