0
NPS
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AlliedBarton Security Services
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About AlliedBarton Security Services' Brand
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
5/5
Customer Service
AlliedBarton Security Services NPS
AlliedBarton Security Services's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether AlliedBarton Security Services's customers would recommend using the product based on a scale of -100 to 100.
AlliedBarton Security Services Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
AlliedBarton Security Services NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Oct 2022 0 | Oct 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AlliedBarton Security Services Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of AlliedBarton Security Services users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AlliedBarton Security Services Product Quality
1.5/5
AlliedBarton Security Services has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AlliedBarton Security Services' overall Product Quality score rated by its users and customers.
AlliedBarton Security Services Product Information
AlliedBarton Security Services’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://www.aus.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Security and Investigations
Security and Investigations
AlliedBarton Security Services Pricing
AlliedBarton Security Services ROI & Value For Money
1.5/5
AlliedBarton Security Services has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock AlliedBarton Security Services' overall ROI score rated by its users and customers.
AlliedBarton Security Services Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AlliedBarton Security Services Customer Service
5/5
AlliedBarton Security Services has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock AlliedBarton Security Services' overall Customer Service score rated by its users and customers.
About AlliedBarton Security Services's Customer Service
Website
https://www.aus.com/
AlliedBarton Security Services as an Employer
2.5/5
AlliedBarton Security Services has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
CEO of AlliedBarton Security Services
In the Bottom 15% of Similar Sized Companies on Comparably.
Consumer vs. Employees
AlliedBarton Security Services scored a 0 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of AlliedBarton Security Services would recommend the brand to a friend. ENPS measures how likely AlliedBarton Security Services employees would recommend working at AlliedBarton Security Services to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 37% | Promoters |
|---|---|
| 25% | Passive |
| 38% | Detractors |
