-43
NPS
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Allina Health
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About Allina Health's Brand
Allina Health is a not-for-profit health care system based in Minneapolis, Minnesota.
Brand at a Glance
49%
Customer Loyalty
2.4/5
Product Quality
2.2/5
Pricing
2.1/5
Customer Service
Allina Health NPS
Allina Health's Net Promoter Score (NPS) is a -43 with 21% Promoters, 15% Passives, and 64% Detractors. Net Promoter Score tracks whether Allina Health's customers would recommend using the product based on a scale of -100 to 100.
Allina Health Overall NPS
| 21% | Promoters |
|---|---|
| 15% | Passives |
| 64% | Detractors |
Allina Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -39 | Feb 2024 | -39 |
Mar 2024 -39 | Mar 2024 | -39 |
Apr 2024 -39 | Apr 2024 | -39 |
May 2024 -39 | May 2024 | -39 |
Jul 2024 -42 | Jul 2024 | -42 |
Aug 2024 -42 | Aug 2024 | -42 |
Dec 2024 -42 | Dec 2024 | -42 |
Jan 2025 -40 | Jan 2025 | -40 |
Sep 2025 -40 | Sep 2025 | -40 |
Dec 2025 -43 | Dec 2025 | -43 |
Feb 2026 -43 | Feb 2026 | -43 |
Apr 2026 -43 | Apr 2026 | -43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Allina Health NPS by Gender
Female customers rated Allina Health's NPS 42 points higher than Male customers.
Male
-92
Allina Health's NPS was rated -92 by Male customers on Comparably.
0%
Promoters
8%
Passives
92%
Detractors
Female
-50
Allina Health's NPS was rated -50 by Female customers on Comparably.
19%
Promoters
12%
Passives
69%
Detractors
Allina Health NPS by Ethnicity
Allina Health's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -76 | Caucasian | -76 |
Other -100 | Other | -100 |
Allina Health NPS by Age
Allina Health's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Allina Health NPS by Usage
Allina Health's NPS was rated the highest by customers who have used Allina Health's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -40 | Less than 1 Year | -40 |
1 to 2 Years -43 | 1 to 2 Years | -43 |
2 to 5 Years -83 | 2 to 5 Years | -83 |
5 to 10 Years -70 | 5 to 10 Years | -70 |
Over 10 Years -72 | Over 10 Years | -72 |
Allina Health Customer Reviews
Out of the 9 Allina Health customer reviews 3 were positive and 6 were constructive. Allina Health customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Allina Health Customer Loyalty
49%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
49% of Allina Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Allina Health Customer Loyalty Score by Gender
Female customers rated Allina Health's Customer Loyalty score 30% higher than Male customers.
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Male
25%
Yes
Female
55%
Yes
Allina Health Customer Loyalty Score by Ethnicity
Allina Health's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Allina Health.
41
out of 100
Caucasian
28
out of 100
Other
Allina Health Customer Loyalty Score by Age
Allina Health's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 36% | 36-40 | 36% |
46-50 10% | 46-50 | 10% |
56-60 64% | 56-60 | 64% |
61-65 49% | 61-65 | 49% |
Allina Health Customer Loyalty Score by Usage
Allina Health's Customer Loyalty score was rated the highest by customers who have used Allina Health's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Allina Health Customer Loyalty Score by Industry
Allina Health's Customer Loyalty score was rated 34% by Healthcare, Hospitals and Medicine industry customers.
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Allina Health Product Quality
2.4/5
Allina Health has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Allina Health Product Information
Allina Health’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Allina Health's product the highest.
- Website
- http://www.allinahealth.org
Industry
Tech
Quick Insights into Allina Health Product Quality
Allina Health's Product Quality score was rated highest by customers who have used Allina Health's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Allina Health Product Quality the Highest
Ranked Allina Health Product Quality the Lowest
Allina Health Product Quality Score by Gender
Allina Health's Product Quality score was rated 2.3 by both Female and Male customers on Comparably.
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Male
2.3/5
Female
2.3/5
Allina Health Product Quality Score by Ethnicity
Allina Health's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Allina Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Other 1.5 | Other | 1.5 |
Allina Health Product Quality Score by Age
Allina Health's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Allina Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
46-50 1.5 | 46-50 | 1.5 |
56-60 2.7 | 56-60 | 2.7 |
61-65 2.3 | 61-65 | 2.3 |
Allina Health Product Quality Score by Usage
Allina Health's Product Quality score was rated the highest by customers who have used Allina Health's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Allina Health Product Quality Score by Industry
Allina Health's Product Quality score was rated 1.7 stars by Healthcare, Hospitals and Medicine industry customers.
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Allina Health Pricing
Allina Health ROI & Value For Money
2.2/5
Allina Health has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Allina Health Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Allina Health ROI
Allina Health's ROI score was rated highest by customers who have used Allina Health's products/services for 2 to 5 Years, and rated lowest by customers who have used Allina Health's products/services for Over 10 Years.
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Ranked Allina Health ROI the Highest
Ranked Allina Health ROI the Lowest
Allina Health ROI Score by Gender
Female customers rated Allina Health's ROI score 0.2 stars higher than Male customers.
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Male
1.6/5
Female
1.8/5
Allina Health ROI Score by Ethnicity
Allina Health's ROI score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Allina Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Allina Health ROI Score by Age
Allina Health's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Allina Health.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
56-60 1.7 | 56-60 | 1.7 |
61-65 1.6 | 61-65 | 1.6 |
Allina Health ROI Score by Usage
Allina Health's ROI score was rated the highest by customers who have used Allina Health's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Allina Health ROI Score by Industry
Allina Health's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Allina Health Customer Satisfaction (CSAT)
Allina Health Customer Satisfaction (CSAT) Score
27 / 100
Allina Health has an overall Customer Satisfaction score of 27 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
13%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
13%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Allina Health Customer Satisfaction
Allina Health's Customer Satisfaction score was rated highest by customers who have used Allina Health's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Allina Health Customer Satisfaction the Highest
Ranked Allina Health Customer Satisfaction the Lowest
Allina Health Customer Satisfaction Score by Gender
Female customers rated Allina Health's Customer Satisfaction score 0 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Allina Health.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 64% | |
Dissatisfied | 36% | |
Very Dissatisfied | 0% |
23 / 100
FemaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 9% | |
Very Dissatisfied | 59% |
Allina Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Allina Health's Customer Satisfaction (CSAT) score was rated 11% according to Caucasian users and customers.
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11 / 100
Very Satisfied
4%
Satisfied
7%
Neither Satisfied nor Dissatisfied
26%
Dissatisfied
19%
Very Dissatisfied
44%
CSAT according to Other
Allina Health's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Allina Health.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
60%
Allina Health Customer Satisfaction Score by Age
Allina Health's Customer Satisfaction score was rated 0 points by customers ages 36-40 and customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Allina Health.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 61-65 | 0% |
Allina Health Customer Satisfaction Score by Usage
Allina Health's Customer Satisfaction score was rated the highest by customers who have used Allina Health's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Allina Health Customer Satisfaction Score by Industry
Allina Health's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
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{
"title": "Allina Health Customer Satisfaction Score by Industry",
"text": "Allina Health's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Allina Health's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
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}Allina Health Customer Service
2.1/5
Allina Health has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Allina Health's Customer Service
Address
Minneapolis, MN
Website
http://www.allinahealth.org
Quick Insights into Allina Health Customer Service
Allina Health's Customer Service score was rated highest by customers who have used Allina Health's products/services for 1 to 2 Years, and rated lowest by customers who have used Allina Health's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Allina Health's Customer Service score.
Ranked Allina Health Customer Service the Highest
Ranked Allina Health Customer Service the Lowest
Allina Health Customer Service Score by Gender
Male customers rated Allina Health's Customer Service score 0.1 stars higher than Female customers.
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Male
1.9/5
Female
1.8/5
Allina Health Customer Service Score by Ethnicity
Allina Health's Customer Service score was rated 1.5 stars by both Caucasian and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Allina Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 1.5 | Other | 1.5 |
Allina Health Customer Service Score by Age
Allina Health's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Allina Health.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
46-50 1.8 | 46-50 | 1.8 |
56-60 1.8 | 56-60 | 1.8 |
61-65 1.6 | 61-65 | 1.6 |
Allina Health Customer Service Score by Usage
Allina Health's Customer Service score was rated the highest by customers who have used Allina Health's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Allina Health Customer Service Score by Industry
Allina Health's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Allina Health as an Employer
2.5/5
Allina Health has a 2.5/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Allina Health scored a -43 for Net Promoter Score and a -58 for Employee Net Promoter Score. NPS gauges how likely a customer of Allina Health would recommend the brand to a friend. ENPS measures how likely Allina Health employees would recommend working at Allina Health to a friend.
Net Promoter Score
-43
NPS Score
| 21% | Promoters |
|---|---|
| 15% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-58
eNPS Score
| 15% | Promoters |
|---|---|
| 12% | Passive |
| 73% | Detractors |
