25
NPS
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Allnex
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About Allnex's Brand
Supplier of liquid coating resins and additives. The unit provides waterborne and solventborne resins used in coating systems. It also provides low VOC and HAPS-free resin technologies as well as binders, additives, crosslinkers, catalysts and solvents.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
Allnex NPS
Allnex's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Allnex's customers would recommend using the product based on a scale of -100 to 100.
Allnex Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Allnex NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 0 | Dec 2022 | 0 |
May 2023 50 | May 2023 | 50 |
Oct 2023 0 | Oct 2023 | 0 |
Sep 2024 25 | Sep 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Allnex Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Allnex users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Allnex Product Quality
4/5
Allnex has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Allnex's overall Product Quality score rated by its users and customers.
Allnex Product Information
Allnex’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.allnex.com
- Company Size
- 1,001-5,000 Employees
Allnex Pricing
Allnex ROI & Value For Money
5/5
Allnex has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Allnex's overall ROI score rated by its users and customers.
Allnex Customer Satisfaction (CSAT)
Allnex Customer Satisfaction (CSAT) Score
67 / 100
Allnex has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Allnex Customer Service
5/5
Allnex has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Allnex's overall Customer Service score rated by its users and customers.
About Allnex's Customer Service
Address
Square Marie Curie 11, Brussels, 1070 Argentina
Website
www.allnex.com
Allnex as an Employer
3.4/5
Allnex has a 3.4/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Allnex scored a 25 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Allnex would recommend the brand to a friend. ENPS measures how likely Allnex employees would recommend working at Allnex to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 20% | Promoters |
|---|---|
| 40% | Passive |
| 40% | Detractors |
