66
NPS
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ALLO Communications
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About ALLO Communications' Brand
ALLO Communications is a company offering local telephones and broadband connections to residents and businesses across Western Nebraska.
Brand at a Glance
90%
Customer Loyalty
4.2/5
Product Quality
3.9/5
Pricing
4.3/5
Customer Service
ALLO Communications NPS
ALLO Communications's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether ALLO Communications's customers would recommend using the product based on a scale of -100 to 100.
ALLO Communications Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
ALLO Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 71 | Sep 2022 | 71 |
Oct 2022 75 | Oct 2022 | 75 |
Jan 2023 77 | Jan 2023 | 77 |
Feb 2023 80 | Feb 2023 | 80 |
May 2023 81 | May 2023 | 81 |
Aug 2023 67 | Aug 2023 | 67 |
Feb 2024 69 | Feb 2024 | 69 |
Mar 2024 71 | Mar 2024 | 71 |
Jun 2024 73 | Jun 2024 | 73 |
Aug 2024 63 | Aug 2024 | 63 |
Jan 2025 65 | Jan 2025 | 65 |
Apr 2025 67 | Apr 2025 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ALLO Communications NPS by Gender
ALLO Communications's NPS was rated 72 by Male customers on Comparably.
Male
72
ALLO Communications's NPS was rated 72 by Male customers on Comparably.
86%
Promoters
0%
Passives
14%
Detractors
Female
N/A
ALLO Communications's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ALLO Communications NPS by Ethnicity
ALLO Communications's NPS was rated 72 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 72 | Caucasian | 72 |
ALLO Communications NPS by Age
ALLO Communications's NPS was rated 100 points by customers ages 26-30 on Comparably.
ALLO Communications Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of ALLO Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ALLO Communications Customer Loyalty Score by Gender
ALLO Communications's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ALLO Communications.
Male
100%
Yes
Female
N/A
Yes
ALLO Communications Customer Loyalty Score by Ethnicity
ALLO Communications's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ALLO Communications.
100
out of 100
Caucasian
ALLO Communications Customer Loyalty Score by Age
ALLO Communications's Customer Loyalty score was rated 100% by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ALLO Communications.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
ALLO Communications Customer Loyalty Score by Industry
ALLO Communications's Customer Loyalty score was rated 100% by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ALLO Communications Product Quality
4.2/5
ALLO Communications has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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ALLO Communications Product Information
ALLO Communications’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated ALLO Communications's product the highest.
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
Quick Insights into ALLO Communications Product Quality
ALLO Communications's Product Quality score was rated highest by customers ages 26-30.
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Ranked ALLO Communications Product Quality the Highest
ALLO Communications Product Quality Score by Gender
ALLO Communications's Product Quality score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ALLO Communications.
Male
4.3/5
Female
N/A
ALLO Communications Product Quality Score by Ethnicity
ALLO Communications's Product Quality score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ALLO Communications.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
ALLO Communications Product Quality Score by Age
ALLO Communications's Product Quality score was rated 5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ALLO Communications.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
ALLO Communications Product Quality Score by Industry
ALLO Communications's Product Quality score was rated 5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
ALLO Communications Pricing
ALLO Communications ROI & Value For Money
3.9/5
ALLO Communications has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock ALLO Communications' overall ROI score rated by its users and customers.
ALLO Communications Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into ALLO Communications ROI
ALLO Communications's ROI score was rated highest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked ALLO Communications' ROI score.
Ranked ALLO Communications ROI the Highest
ALLO Communications ROI Score by Gender
ALLO Communications's ROI score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ALLO Communications.
Male
4.5/5
Female
N/A
ALLO Communications ROI Score by Ethnicity
ALLO Communications's ROI score was rated 4.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ALLO Communications.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
ALLO Communications ROI Score by Age
ALLO Communications's ROI score was rated 4.9 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ALLO Communications.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.9 | 26-30 | 4.9 |
ALLO Communications ROI Score by Industry
ALLO Communications's ROI score was rated 4.9 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ALLO Communications Customer Satisfaction (CSAT)
ALLO Communications Customer Satisfaction (CSAT) Score
93 / 100
ALLO Communications has an overall Customer Satisfaction score of 93 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
86%
Satisfied
7%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ALLO Communications Customer Satisfaction
ALLO Communications's Customer Satisfaction score was rated highest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked ALLO Communications' Customer Satisfaction.
Ranked ALLO Communications Customer Satisfaction the Highest
ALLO Communications Customer Satisfaction Score by Gender
ALLO Communications's Customer Satisfaction score was rated 83 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ALLO Communications.
83 / 100
MaleVery Satisfied | 83% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
ALLO Communications Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
ALLO Communications' Customer Satisfaction (CSAT) score was rated 86% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ALLO Communications.
86 / 100
Very Satisfied
86%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
14%
ALLO Communications Customer Satisfaction Score by Age
ALLO Communications's Customer Satisfaction score was rated 100 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ALLO Communications.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 100% |
ALLO Communications Customer Satisfaction Score by Industry
ALLO Communications's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "ALLO Communications Customer Satisfaction Score by Industry",
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{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "ALLO Communications's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
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}ALLO Communications Customer Service
4.3/5
ALLO Communications has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock ALLO Communications' overall Customer Service score rated by its users and customers.
About ALLO Communications's Customer Service
Address
610 BROADWAY, Imperial, NE
Website
http://www.allocommunications.com
Phone Number
(308) 882-7850
Quick Insights into ALLO Communications Customer Service
ALLO Communications's Customer Service score was rated highest by customers ages 26-30.
Sign Up to unlock insights into how customers have ranked ALLO Communications' Customer Service score.
Ranked ALLO Communications Customer Service the Highest
ALLO Communications Customer Service Score by Gender
ALLO Communications's Customer Service score was rated 4.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ALLO Communications.
Male
4.3/5
Female
N/A
ALLO Communications Customer Service Score by Ethnicity
ALLO Communications's Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ALLO Communications.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
ALLO Communications Customer Service Score by Age
ALLO Communications's Customer Service score was rated 5 stars by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ALLO Communications.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 5 | 26-30 | 5 |
ALLO Communications Customer Service Score by Industry
ALLO Communications's Customer Service score was rated 5 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
ALLO Communications as an Employer
3.2/5
ALLO Communications has a 3.2/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
ALLO Communications scored a 66 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of ALLO Communications would recommend the brand to a friend. ENPS measures how likely ALLO Communications employees would recommend working at ALLO Communications to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 27% | Promoters |
|---|---|
| 37% | Passive |
| 36% | Detractors |
