-90
NPS
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Allurez
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About Allurez's Brand
Allurez is an online retailer for diamonds and jewelry.
Brand at a Glance
38%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Allurez NPS
Allurez's Net Promoter Score (NPS) is a -90 with 5% Promoters, 0% Passives, and 95% Detractors. Net Promoter Score tracks whether Allurez's customers would recommend using the product based on a scale of -100 to 100.
Allurez Overall NPS
| 5% | Promoters |
|---|---|
| 0% | Passives |
| 95% | Detractors |
Allurez NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 -100 | Jan 2022 | -100 |
Feb 2022 -100 | Feb 2022 | -100 |
Apr 2022 -100 | Apr 2022 | -100 |
Jun 2022 -100 | Jun 2022 | -100 |
Oct 2022 -100 | Oct 2022 | -100 |
Nov 2022 -100 | Nov 2022 | -100 |
Dec 2022 -100 | Dec 2022 | -100 |
Mar 2023 -100 | Mar 2023 | -100 |
Mar 2024 -100 | Mar 2024 | -100 |
Aug 2024 -100 | Aug 2024 | -100 |
Oct 2024 -100 | Oct 2024 | -100 |
Dec 2024 -91 | Dec 2024 | -91 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Allurez NPS by Gender
Allurez's NPS was rated -100 by Male customers on Comparably.
Male
-100
Allurez's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Allurez's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Allurez NPS by Usage
Allurez's NPS was rated -100 points by customers who have used Allurez's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
Allurez Customer Reviews
Out of the 3 Allurez customer reviews 0 were positive and 3 were constructive. Allurez customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Allurez Customer Loyalty
38%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
38% of Allurez users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Allurez Customer Loyalty Score by Gender
Allurez's Customer Loyalty score was rated 10 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Allurez.
Male
10%
Yes
Female
N/A
Yes
Allurez Customer Loyalty Score by Usage
Allurez's Customer Loyalty score was rated 21% by customers who have used Allurez's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Allurez Product Quality
1.5/5
Allurez has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Allurez Product Information
Allurez’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://allurez.com
- Company Size
- 1-10 Employees
Industry
Tech
Fashion and Beauty
Ecommerce and Marketplaces
Hardware and Devices
Marketplaces
Quick Insights into Allurez Product Quality
Allurez's Product Quality score was rated highest by customers who have used Allurez's products/services for Less than 1 Year.
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Ranked Allurez Product Quality the Highest
Allurez Product Quality Score by Gender
Allurez's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Allurez.
Male
1.5/5
Female
N/A
Allurez Product Quality Score by Usage
Allurez's Product Quality score was rated 1.5 stars by customers who have used Allurez's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Allurez Pricing
Allurez ROI & Value For Money
1.5/5
Allurez has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Quick Insights into Allurez ROI
Allurez's ROI score was rated highest by customers who have used Allurez's products/services for Less than 1 Year.
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Ranked Allurez ROI the Highest
Allurez ROI Score by Gender
Allurez's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Allurez.
Male
1.5/5
Female
N/A
Allurez ROI Score by Usage
Allurez's ROI score was rated 1.5 stars by customers who have used Allurez's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Allurez Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
91%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Allurez Customer Satisfaction
Allurez's Customer Satisfaction score was rated highest by Male customers.
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Ranked Allurez Customer Satisfaction the Highest
Allurez Customer Satisfaction Score by Gender
Allurez's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Allurez.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Allurez Customer Service
1.5/5
Allurez has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Allurez's Customer Service
Address
New York City, NY
Website
http://allurez.com
Phone Number
8005543509
Quick Insights into Allurez Customer Service
Allurez's Customer Service score was rated highest by customers who have used Allurez's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Allurez's Customer Service score.
Ranked Allurez Customer Service the Highest
Allurez Customer Service Score by Gender
Allurez's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Allurez.
Male
1.5/5
Female
N/A
Allurez Customer Service Score by Usage
Allurez's Customer Service score was rated 1.5 stars by customers who have used Allurez's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Allurez as an Employer
4.3/5
Allurez has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Allurez scored a -90 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Allurez would recommend the brand to a friend. ENPS measures how likely Allurez employees would recommend working at Allurez to a friend.
Net Promoter Score
-90
NPS Score
| 5% | Promoters |
|---|---|
| 0% | Passive |
| 95% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
