-8
NPS
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Brand Page
ALM Media
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About ALM Media's Brand
ALM Media.
Brand at a Glance
74%
Customer Loyalty
3.1/5
Product Quality
3.3/5
Pricing
2.9/5
Customer Service
ALM Media CMO
Carol Eversen
Carol Eversen serves as the Chief Marketing Officer of ALM Media, LLC. Carol started at ALM Media, LLC in August of 2016. Carol currently resides in Greater New York City Area.
ALM Media NPS
ALM Media's Net Promoter Score (NPS) is a -8 with 42% Promoters, 8% Passives, and 50% Detractors. Net Promoter Score tracks whether ALM Media's customers would recommend using the product based on a scale of -100 to 100.
ALM Media Overall NPS
| 42% | Promoters |
|---|---|
| 8% | Passives |
| 50% | Detractors |
ALM Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Feb 2021 -100 | Feb 2021 | -100 |
Apr 2021 -100 | Apr 2021 | -100 |
Jul 2021 -50 | Jul 2021 | -50 |
Apr 2022 -20 | Apr 2022 | -20 |
Sep 2022 -15 | Sep 2022 | -15 |
Oct 2022 0 | Oct 2022 | 0 |
Oct 2023 10 | Oct 2023 | 10 |
Mar 2024 0 | Mar 2024 | 0 |
Jan 2025 -9 | Jan 2025 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ALM Media Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of ALM Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ALM Media Product Quality
3.1/5
ALM Media has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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ALM Media Product Information
ALM Media’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.alm.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Media
ALM Media Pricing
ALM Media ROI & Value For Money
3.3/5
ALM Media has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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ALM Media Customer Satisfaction (CSAT)
ALM Media Customer Satisfaction (CSAT) Score
63 / 100
ALM Media has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
50%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
24%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ALM Media Customer Service
2.9/5
ALM Media has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About ALM Media's Customer Service
Address
York, NY United States of America
Website
http://www.alm.com
ALM Media as an Employer
2.4/5
ALM Media has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
ALM Media scored a -8 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of ALM Media would recommend the brand to a friend. ENPS measures how likely ALM Media employees would recommend working at ALM Media to a friend.
Net Promoter Score
-8
NPS Score
| 42% | Promoters |
|---|---|
| 8% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 18% | Promoters |
|---|---|
| 13% | Passive |
| 69% | Detractors |
