45
NPS
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Alma SIS
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About Alma SIS' Brand
Alma's SIS tooling fosters better student outcomes and creates the greatest generation of educators, so that they can create greatest generation of students.
Brand at a Glance
60%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Alma SIS NPS
Alma SIS's Net Promoter Score (NPS) is a 45 with 64% Promoters, 17% Passives, and 19% Detractors. Net Promoter Score tracks whether Alma SIS's customers would recommend using the product based on a scale of -100 to 100.
Alma SIS Overall NPS
| 64% | Promoters |
|---|---|
| 17% | Passives |
| 19% | Detractors |
Alma SIS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 46 | Aug 2020 | 46 |
Apr 2021 47 | Apr 2021 | 47 |
Mar 2022 49 | Mar 2022 | 49 |
Feb 2023 48 | Feb 2023 | 48 |
Mar 2023 49 | Mar 2023 | 49 |
May 2023 45 | May 2023 | 45 |
Mar 2024 43 | Mar 2024 | 43 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alma SIS NPS by Usage
Alma SIS's NPS was rated the highest by customers who have used Alma SIS's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 19 | Less than 1 Year | 19 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
5 to 10 Years 89 | 5 to 10 Years | 89 |
Alma SIS Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Alma SIS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alma SIS Product Quality
4/5
Alma SIS has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Alma SIS Product Information
Alma SIS serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Alma SIS supports Web devices and offers products for small, medium, and large sized businesses.
Alma SIS’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Alma SIS's product the highest.
- Website
- https://www.getalma.com/
- Company Size
- 51-200 Employees
Industry
Tech
Education
SaaS
Languages Supported
English
Product Type
School Administration Software
School Management Software
Academic Software
Student Information System Software
Classroom Management Software
Admissions Software
Gradebook Software
Quick Insights into Alma SIS Product Quality
Alma SIS's Product Quality score was rated highest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked Alma SIS' Product Quality.
Ranked Alma SIS Product Quality the Highest
Alma SIS Product Quality Score by Industry
Alma SIS's Product Quality score was rated 4.1 stars by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Alma SIS Pricing
Alma SIS ROI & Value For Money
4/5
Alma SIS has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Alma SIS' overall ROI score rated by its users and customers.
Alma SIS Pricing Plans
Alma SIS has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Alma SIS?
Small Businesses
Medium Businesses
Large Enterprises
Alma SIS Customer Satisfaction (CSAT)
Alma SIS Customer Satisfaction (CSAT) Score
80 / 100
Alma SIS has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alma SIS Customer Service
4/5
Alma SIS has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Alma SIS's Customer Service
Address
1720 SW Washington St. #315, Portland, OR 97205
Website
https://www.getalma.com/
Phone Number
5034774936
Alma SIS's Social Links
Alma SIS as an Employer
3.8/5
Alma SIS has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Alma SIS scored a 45 for Net Promoter Score and a 27 for Employee Net Promoter Score. NPS gauges how likely a customer of Alma SIS would recommend the brand to a friend. ENPS measures how likely Alma SIS employees would recommend working at Alma SIS to a friend.
Net Promoter Score
45
NPS Score
| 64% | Promoters |
|---|---|
| 17% | Passive |
| 19% | Detractors |
Employee Net Promoter Score
27
eNPS Score
| 44% | Promoters |
|---|---|
| 39% | Passive |
| 17% | Detractors |
