49
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Almarai
Marketing or Exec? Claim Your Free Account
About Almarai's Brand
Provider of consumer food and beverages. The company is engaged in providing consumer food and beverage products to its clients in in Saudi Arabia and the United Arab Emirates.
Brand at a Glance
83%
Customer Loyalty
3.8/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Almarai NPS
Almarai's Net Promoter Score (NPS) is a 49 with 66% Promoters, 17% Passives, and 17% Detractors. Net Promoter Score tracks whether Almarai's customers would recommend using the product based on a scale of -100 to 100.
Almarai Overall NPS
| 66% | Promoters |
|---|---|
| 17% | Passives |
| 17% | Detractors |
Almarai NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
May 2022 0 | May 2022 | 0 |
Oct 2023 0 | Oct 2023 | 0 |
Mar 2024 57 | Mar 2024 | 57 |
May 2024 50 | May 2024 | 50 |
Nov 2024 33 | Nov 2024 | 33 |
Jan 2025 40 | Jan 2025 | 40 |
Mar 2025 45 | Mar 2025 | 45 |
Jul 2025 49 | Jul 2025 | 49 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Almarai Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Almarai users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Almarai Product Quality
3.8/5
Almarai has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Almarai's overall Product Quality score rated by its users and customers.
Almarai Product Information
Almarai’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- www.almarai.com
- Company Size
- 10,000+ Employees
Almarai Pricing
Almarai ROI & Value For Money
3.3/5
Almarai has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Almarai's overall ROI score rated by its users and customers.
Almarai Customer Satisfaction (CSAT)
Almarai Customer Satisfaction (CSAT) Score
78 / 100
Almarai has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Almarai Customer Service
3.2/5
Almarai has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Almarai's overall Customer Service score rated by its users and customers.
About Almarai's Customer Service
Address
Almarai Building Circle Road, Riyadh, 11492
Website
www.almarai.com
Phone Number
7
Consumer vs. Employees
Almarai scored a 49 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Almarai would recommend the brand to a friend. ENPS measures how likely Almarai employees would recommend working at Almarai to a friend.
Net Promoter Score
49
NPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
