-9
NPS
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Almo Corporation
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About Almo Corporation's Brand
Almo Corporation is a distributor of Major Appliances, Luxury Appliances, Consumer Electronics, and Professional Electronics.
Brand at a Glance
84%
Customer Loyalty
3.2/5
Product Quality
2.9/5
Pricing
2.8/5
Customer Service
Almo Corporation NPS
Almo Corporation's Net Promoter Score (NPS) is a -9 with 33% Promoters, 25% Passives, and 42% Detractors. Net Promoter Score tracks whether Almo Corporation's customers would recommend using the product based on a scale of -100 to 100.
Almo Corporation Overall NPS
| 33% | Promoters |
|---|---|
| 25% | Passives |
| 42% | Detractors |
Almo Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Nov 2021 -100 | Nov 2021 | -100 |
Jan 2022 -33 | Jan 2022 | -33 |
Feb 2022 -25 | Feb 2022 | -25 |
Sep 2022 -40 | Sep 2022 | -40 |
Mar 2023 -17 | Mar 2023 | -17 |
Jul 2023 -29 | Jul 2023 | -29 |
Jan 2024 -25 | Jan 2024 | -25 |
Feb 2024 -11 | Feb 2024 | -11 |
Jul 2024 -10 | Jul 2024 | -10 |
Sep 2024 0 | Sep 2024 | 0 |
Oct 2025 -8 | Oct 2025 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Almo Corporation NPS by Gender
Almo Corporation's NPS was rated -60 by Male customers on Comparably.
Male
-60
Almo Corporation's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
N/A
Almo Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Almo Corporation NPS by Ethnicity
Almo Corporation's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Almo Corporation NPS by Usage
Almo Corporation's NPS was rated -100 points by customers who have used Almo Corporation's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Almo Corporation Customer Loyalty
84%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
84% of Almo Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Almo Corporation Customer Loyalty Score by Gender
Almo Corporation's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
Almo Corporation Customer Loyalty Score by Ethnicity
Almo Corporation's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Almo Corporation.
100
out of 100
Caucasian
Almo Corporation Customer Loyalty Score by Usage
Almo Corporation's Customer Loyalty score was rated 78% by customers who have used Almo Corporation's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Almo Corporation Product Quality
3.2/5
Almo Corporation has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Almo Corporation Product Information
Almo Corporation’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.almo.com
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Quick Insights into Almo Corporation Product Quality
Almo Corporation's Product Quality score was rated highest by Caucasian customers.
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Ranked Almo Corporation Product Quality the Highest
Almo Corporation Product Quality Score by Gender
Almo Corporation's Product Quality score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
Almo Corporation Product Quality Score by Ethnicity
Almo Corporation's Product Quality score was rated 4.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Almo Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Almo Corporation Product Quality Score by Usage
Almo Corporation's Product Quality score was rated 1.5 stars by customers who have used Almo Corporation's products/services for Over 10 Years.
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Almo Corporation Pricing
Almo Corporation ROI & Value For Money
2.9/5
Almo Corporation has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Almo Corporation ROI
Almo Corporation's ROI score was rated highest by Caucasian customers.
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Ranked Almo Corporation ROI the Highest
Almo Corporation ROI Score by Gender
Almo Corporation's ROI score was rated 2.5 by Male customers on Comparably.
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Male
2.5/5
Female
N/A
Almo Corporation ROI Score by Ethnicity
Almo Corporation's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Almo Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Almo Corporation ROI Score by Usage
Almo Corporation's ROI score was rated 1.5 stars by customers who have used Almo Corporation's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Almo Corporation Customer Satisfaction (CSAT)
Almo Corporation Customer Satisfaction (CSAT) Score
60 / 100
Almo Corporation has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
30%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Almo Corporation Customer Satisfaction
Almo Corporation's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Almo Corporation Customer Satisfaction the Highest
Almo Corporation Customer Satisfaction Score by Gender
Almo Corporation's Customer Satisfaction score was rated 40 by Male customers on Comparably.
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40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 60% | |
Very Dissatisfied | 0% |
Almo Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Almo Corporation's Customer Satisfaction (CSAT) score was rated 67% according to Caucasian users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
Almo Corporation Customer Satisfaction Score by Usage
Almo Corporation's Customer Satisfaction score was rated 0 points by customers who have used Almo Corporation's products/services for Over 10 Years.
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Almo Corporation Customer Service
2.8/5
Almo Corporation has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Almo Corporation's Customer Service
Address
2709 Commerce Way, Philadelphia, PA 19154
Website
http://www.almo.com
Phone Number
215-698-4000
Quick Insights into Almo Corporation Customer Service
Almo Corporation's Customer Service score was rated highest by Caucasian customers.
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Ranked Almo Corporation Customer Service the Highest
Almo Corporation Customer Service Score by Gender
Almo Corporation's Customer Service score was rated 2.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Almo Corporation.
Male
2.1/5
Female
N/A
Almo Corporation Customer Service Score by Ethnicity
Almo Corporation's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Almo Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Almo Corporation Customer Service Score by Usage
Almo Corporation's Customer Service score was rated 1.5 stars by customers who have used Almo Corporation's products/services for Over 10 Years.
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Almo Corporation as an Employer
3.0/5
Almo Corporation has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Almo Corporation scored a -9 for Net Promoter Score and a -11 for Employee Net Promoter Score. NPS gauges how likely a customer of Almo Corporation would recommend the brand to a friend. ENPS measures how likely Almo Corporation employees would recommend working at Almo Corporation to a friend.
Net Promoter Score
-9
NPS Score
| 33% | Promoters |
|---|---|
| 25% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
-11
eNPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
