20
NPS
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Brand Page
ALOHA
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About ALOHA's Brand
Plant-based goodness is our specialty.
Brand at a Glance
68%
Customer Loyalty
2.9/5
Product Quality
3.5/5
Pricing
3.9/5
Customer Service
ALOHA NPS
ALOHA's Net Promoter Score (NPS) is a 20 with 60% Promoters, 0% Passives, and 40% Detractors. Net Promoter Score tracks whether ALOHA's customers would recommend using the product based on a scale of -100 to 100.
ALOHA Overall NPS
| 60% | Promoters |
|---|---|
| 0% | Passives |
| 40% | Detractors |
ALOHA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
Mar 2022 0 | Mar 2022 | 0 |
Dec 2022 -33 | Dec 2022 | -33 |
Jun 2023 -50 | Jun 2023 | -50 |
Sep 2023 0 | Sep 2023 | 0 |
Oct 2023 15 | Oct 2023 | 15 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2024 11 | Jan 2024 | 11 |
Jul 2025 20 | Jul 2025 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ALOHA Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of ALOHA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ALOHA Product Quality
2.9/5
ALOHA has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock ALOHA's overall Product Quality score rated by its users and customers.
ALOHA Product Information
ALOHA’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://aloha.com
- Company Size
- 11-50 Employees
Industry
Consumer Goods
ALOHA Pricing
ALOHA ROI & Value For Money
3.5/5
ALOHA has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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ALOHA Customer Satisfaction (CSAT)
ALOHA Customer Satisfaction (CSAT) Score
50 / 100
ALOHA has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ALOHA Customer Service
3.9/5
ALOHA has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About ALOHA's Customer Service
Address
40 Exchange Place, New York City, NY 10005
Website
http://aloha.com
Phone Number
888-444-3898
ALOHA's Social Links
ALOHA as an Employer
3.4/5
ALOHA has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ALOHA scored a 20 for Net Promoter Score and a 34 for Employee Net Promoter Score. NPS gauges how likely a customer of ALOHA would recommend the brand to a friend. ENPS measures how likely ALOHA employees would recommend working at ALOHA to a friend.
Net Promoter Score
20
NPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
34
eNPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
