100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Alon USA Energy
Marketing or Exec? Claim Your Free Account
About Alon USA Energy's Brand
Alon engages in refining and marketing petroleum products primarily in the south central and southwestern.
Brand at a Glance
10%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Alon USA Energy NPS
Alon USA Energy's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Alon USA Energy's customers would recommend using the product based on a scale of -100 to 100.
Alon USA Energy Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Alon USA Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 100 | Feb 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alon USA Energy Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Alon USA Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alon USA Energy Product Quality
4/5
Alon USA Energy has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Alon USA Energy's overall Product Quality score rated by its users and customers.
Alon USA Energy Product Information
Alon USA Energy’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.alonusa.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Alon USA Energy Pricing
Alon USA Energy ROI & Value For Money
4.5/5
Alon USA Energy has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Alon USA Energy's overall ROI score rated by its users and customers.
Alon USA Energy Customer Satisfaction (CSAT)
Alon USA Energy Customer Satisfaction (CSAT) Score
100 / 100
Alon USA Energy has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alon USA Energy Customer Service
4.5/5
Alon USA Energy has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Alon USA Energy's overall Customer Service score rated by its users and customers.
About Alon USA Energy's Customer Service
Address
Dallas, TX
Website
www.alonusa.com
Alon USA Energy as an Employer
2.8/5
Alon USA Energy has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Alon USA Energy scored a 100 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of Alon USA Energy would recommend the brand to a friend. ENPS measures how likely Alon USA Energy employees would recommend working at Alon USA Energy to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
