-28
NPS
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Brand Page
ALPA
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About ALPA's Brand
The Air Line Pilots Association, International (ALPA) is a labor union for airline pilots.
Brand at a Glance
63%
Customer Loyalty
3.1/5
Product Quality
2.3/5
Pricing
2.4/5
Customer Service
ALPA NPS
ALPA's Net Promoter Score (NPS) is a -28 with 36% Promoters, 0% Passives, and 64% Detractors. Net Promoter Score tracks whether ALPA's customers would recommend using the product based on a scale of -100 to 100.
ALPA Overall NPS
| 36% | Promoters |
|---|---|
| 0% | Passives |
| 64% | Detractors |
ALPA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Apr 2021 0 | Apr 2021 | 0 |
Sep 2021 -33 | Sep 2021 | -33 |
Dec 2021 -60 | Dec 2021 | -60 |
May 2022 -33 | May 2022 | -33 |
Oct 2022 -43 | Oct 2022 | -43 |
Apr 2023 -25 | Apr 2023 | -25 |
Sep 2023 -33 | Sep 2023 | -33 |
Nov 2023 -40 | Nov 2023 | -40 |
May 2025 -27 | May 2025 | -27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ALPA NPS by Gender
ALPA's NPS was rated -100 by Male customers on Comparably.
Male
-100
ALPA's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
ALPA's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ALPA NPS by Usage
ALPA's NPS was rated -100 points by customers who have used ALPA's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
ALPA Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of ALPA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ALPA Customer Loyalty Score by Gender
ALPA's Customer Loyalty score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ALPA.
Male
40%
Yes
Female
N/A
Yes
ALPA Customer Loyalty Score by Usage
ALPA's Customer Loyalty score was rated 40% by customers who have used ALPA's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ALPA Customer Loyalty Score by Industry
ALPA's Customer Loyalty score was rated 40% by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
ALPA Product Quality
3.1/5
ALPA has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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ALPA Product Information
ALPA’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated ALPA's product the highest.
- Website
- http://www.alpa.org/
- Company Size
- 201-500 Employees
Industry
Tech
Travel
Quick Insights into ALPA Product Quality
ALPA's Product Quality score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked ALPA Product Quality the Highest
ALPA Product Quality Score by Gender
ALPA's Product Quality score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ALPA.
Male
1.5/5
Female
N/A
ALPA Product Quality Score by Usage
ALPA's Product Quality score was rated 1.5 stars by customers who have used ALPA's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ALPA Product Quality Score by Industry
ALPA's Product Quality score was rated 1.5 stars by Aerospace and Aviation industry customers.
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ALPA Pricing
ALPA ROI & Value For Money
2.3/5
ALPA has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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ALPA Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Aerospace and Aviation industry.
Quick Insights into ALPA ROI
ALPA's ROI score was rated highest by customers from the Aerospace and Aviation industry.
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Ranked ALPA ROI the Highest
ALPA ROI Score by Gender
ALPA's ROI score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ALPA.
Male
1.5/5
Female
N/A
ALPA ROI Score by Usage
ALPA's ROI score was rated 1.5 stars by customers who have used ALPA's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ALPA ROI Score by Industry
ALPA's ROI score was rated 1.5 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
ALPA Customer Satisfaction (CSAT)
ALPA Customer Satisfaction (CSAT) Score
51 / 100
ALPA has an overall Customer Satisfaction score of 51 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ALPA Customer Satisfaction
ALPA's Customer Satisfaction score was rated highest by Male customers.
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Ranked ALPA Customer Satisfaction the Highest
ALPA Customer Satisfaction Score by Gender
ALPA's Customer Satisfaction score was rated 0 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ALPA.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 67% |
ALPA Customer Satisfaction Score by Usage
ALPA's Customer Satisfaction score was rated 0 points by customers who have used ALPA's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ALPA Customer Service
2.4/5
ALPA has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About ALPA's Customer Service
Address
1625 Massachusetts Ave NW, Washington, DC
Website
http://www.alpa.org/
Phone Number
(703) 689-2270
Quick Insights into ALPA Customer Service
ALPA's Customer Service score was rated highest by customers from the Aerospace and Aviation industry.
Sign Up to unlock insights into how customers have ranked ALPA's Customer Service score.
Ranked ALPA Customer Service the Highest
ALPA Customer Service Score by Gender
ALPA's Customer Service score was rated 1.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ALPA.
Male
1.5/5
Female
N/A
ALPA Customer Service Score by Usage
ALPA's Customer Service score was rated 1.5 stars by customers who have used ALPA's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
ALPA Customer Service Score by Industry
ALPA's Customer Service score was rated 1.5 stars by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
ALPA as an Employer
Consumer vs. Employees
ALPA scored a -28 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of ALPA would recommend the brand to a friend. ENPS measures how likely ALPA employees would recommend working at ALPA to a friend.
Net Promoter Score
-28
NPS Score
| 36% | Promoters |
|---|---|
| 0% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
