-100
NPS
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Alpha Industries
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About Alpha Industries' Brand
The preeminent military-inspired outerwear and apparel brand, since 1959
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
5/5
Customer Service
Alpha Industries NPS
Alpha Industries's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Alpha Industries's customers would recommend using the product based on a scale of -100 to 100.
Alpha Industries Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Alpha Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2022 -100 | Dec 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alpha Industries Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Alpha Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alpha Industries Product Quality
5/5
Alpha Industries has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Alpha Industries' overall Product Quality score rated by its users and customers.
Alpha Industries Product Information
Alpha Industries’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Industry
Tech
Fashion and Beauty
Hardware and Devices
Manufacturing
Alpha Industries Pricing
Alpha Industries ROI & Value For Money
4.5/5
Alpha Industries has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Alpha Industries' overall ROI score rated by its users and customers.
Alpha Industries Customer Satisfaction (CSAT)
Alpha Industries Customer Satisfaction (CSAT) Score
100 / 100
Alpha Industries has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alpha Industries Customer Service
5/5
Alpha Industries has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Alpha Industries' overall Customer Service score rated by its users and customers.
About Alpha Industries's Customer Service
Address
14200 Park Meadow Drive, Suite 110 S, Chantilly, VA 20151
Website
http://www.alphaindustries.com/
Phone Number
703-378-1420
