-100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Alpha Media
Marketing or Exec? Claim Your Free Account
About Alpha Media's Brand
Alpha Media, Inc. specializes in developing software designed to give businesses and individuals the ability to easily communicate,
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Alpha Media NPS
Alpha Media's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Alpha Media's customers would recommend using the product based on a scale of -100 to 100.
Alpha Media Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Alpha Media NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alpha Media Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Alpha Media users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alpha Media Product Quality
1.5/5
Alpha Media has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Alpha Media's overall Product Quality score rated by its users and customers.
Alpha Media Product Information
Alpha Media’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.alphamedia.net
- Company Size
- 1-10 Employees
Industry
Tech
Productivity
SaaS
Alpha Media Pricing
Alpha Media ROI & Value For Money
1.5/5
Alpha Media has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Alpha Media's overall ROI score rated by its users and customers.
Alpha Media Customer Service
1.5/5
Alpha Media has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Alpha Media's overall Customer Service score rated by its users and customers.
About Alpha Media's Customer Service
Address
42 Central Dr, Farmingdale, NY
Website
http://www.alphamedia.net
Phone Number
16317775599
Alpha Media as an Employer
2.5/5
Alpha Media has a 2.5/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Alpha Media scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Alpha Media would recommend the brand to a friend. ENPS measures how likely Alpha Media employees would recommend working at Alpha Media to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
