3
NPS
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Alphabroder
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About Alphabroder's Brand
Alphabroder - one brand for every one.
Brand at a Glance
82%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
3.8/5
Customer Service
Alphabroder NPS
Alphabroder's Net Promoter Score (NPS) is a 3 with 41% Promoters, 21% Passives, and 38% Detractors. Net Promoter Score tracks whether Alphabroder's customers would recommend using the product based on a scale of -100 to 100.
Alphabroder Overall NPS
| 41% | Promoters |
|---|---|
| 21% | Passives |
| 38% | Detractors |
Alphabroder NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2023 -10 | Dec 2023 | -10 |
Jan 2024 -10 | Jan 2024 | -10 |
Mar 2024 -5 | Mar 2024 | -5 |
Apr 2024 -4 | Apr 2024 | -4 |
May 2024 -8 | May 2024 | -8 |
Jun 2024 -4 | Jun 2024 | -4 |
Jul 2024 -1 | Jul 2024 | -1 |
Sep 2024 -4 | Sep 2024 | -4 |
Dec 2024 -1 | Dec 2024 | -1 |
Mar 2025 2 | Mar 2025 | 2 |
Jul 2025 6 | Jul 2025 | 6 |
Dec 2025 3 | Dec 2025 | 3 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alphabroder NPS by Gender
Male customers rated Alphabroder's NPS 35 points higher than Female customers.
Male
34
Alphabroder's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
-1
Alphabroder's NPS was rated -1 by Female customers on Comparably.
28%
Promoters
43%
Passives
29%
Detractors
Alphabroder NPS by Ethnicity
Alphabroder's NPS was rated 25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 25 | Caucasian | 25 |
Alphabroder NPS by Age
Alphabroder's NPS was rated 67 points by customers ages 41-45 on Comparably.
Alphabroder NPS by Usage
Alphabroder's NPS was rated the highest by customers who have used Alphabroder's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
Over 10 Years -40 | Over 10 Years | -40 |
Alphabroder Customer Reviews
Out of the 3 Alphabroder customer reviews 3 were positive and 0 were constructive. Alphabroder customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Alphabroder Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Alphabroder users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Alphabroder Customer Loyalty Score by Gender
Male customers rated Alphabroder's Customer Loyalty score 26% higher than Female customers.
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Male
100%
Yes
Female
74%
Yes
Alphabroder Customer Loyalty Score by Ethnicity
Alphabroder's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Alphabroder.
100
out of 100
Caucasian
Alphabroder Customer Loyalty Score by Age
Alphabroder's Customer Loyalty score was rated 100% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Alphabroder.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
Alphabroder Customer Loyalty Score by Usage
Alphabroder's Customer Loyalty score was rated the highest by customers who have used Alphabroder's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Alphabroder Product Quality
3.7/5
Alphabroder has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Alphabroder Product Information
Alphabroder’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.alphabroder.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Fashion and Beauty
Quick Insights into Alphabroder Product Quality
Alphabroder's Product Quality score was rated highest by customers ages 41-45, and rated lowest by customers who have used Alphabroder's products/services for 1 to 2 Years.
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Ranked Alphabroder Product Quality the Highest
Ranked Alphabroder Product Quality the Lowest
Alphabroder Product Quality Score by Gender
Female customers rated Alphabroder's Product Quality score 0.8 stars higher than Male customers.
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Male
3.1/5
Female
3.9/5
Alphabroder Product Quality Score by Ethnicity
Alphabroder's Product Quality score was rated 3.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Alphabroder.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Alphabroder Product Quality Score by Age
Alphabroder's Product Quality score was rated 4.1 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Alphabroder.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.1 | 41-45 | 4.1 |
Alphabroder Product Quality Score by Usage
Alphabroder's Product Quality score was rated the highest by customers who have used Alphabroder's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Alphabroder Pricing
Alphabroder ROI & Value For Money
3.5/5
Alphabroder has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Quick Insights into Alphabroder ROI
Alphabroder's ROI score was rated highest by customers ages 41-45, and rated lowest by customers who have used Alphabroder's products/services for Over 10 Years.
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Ranked Alphabroder ROI the Highest
Ranked Alphabroder ROI the Lowest
Alphabroder ROI Score by Gender
Female customers rated Alphabroder's ROI score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Alphabroder.
Male
3.2/5
Female
3.6/5
Alphabroder ROI Score by Ethnicity
Alphabroder's ROI score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Alphabroder.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Alphabroder ROI Score by Age
Alphabroder's ROI score was rated 4.1 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Alphabroder.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.1 | 41-45 | 4.1 |
Alphabroder ROI Score by Usage
Alphabroder's ROI score was rated the highest by customers who have used Alphabroder's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Alphabroder Customer Satisfaction (CSAT)
Alphabroder Customer Satisfaction (CSAT) Score
71 / 100
Alphabroder has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
29%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
4%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Alphabroder Customer Satisfaction
Alphabroder's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by Male customers.
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Ranked Alphabroder Customer Satisfaction the Highest
Ranked Alphabroder Customer Satisfaction the Lowest
Alphabroder Customer Satisfaction Score by Gender
Female customers rated Alphabroder's Customer Satisfaction score 20 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Alphabroder.
80 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
100 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Alphabroder Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Alphabroder's Customer Satisfaction (CSAT) score was rated 88% according to Caucasian users and customers.
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88 / 100
Very Satisfied
38%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
Alphabroder Customer Satisfaction Score by Age
Alphabroder's Customer Satisfaction score was rated 100 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Alphabroder.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% |
Alphabroder Customer Satisfaction Score by Usage
Alphabroder's Customer Satisfaction score was rated 75 points by customers who have used Alphabroder's products/services for Over 10 Years.
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Alphabroder Customer Service
3.8/5
Alphabroder has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Alphabroder's Customer Service
Address
Feasterville Trevose, PA United States of America
Website
https://www.alphabroder.com/
Quick Insights into Alphabroder Customer Service
Alphabroder's Customer Service score was rated highest by customers ages 41-45, and rated lowest by customers who have used Alphabroder's products/services for Over 10 Years.
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Ranked Alphabroder Customer Service the Highest
Ranked Alphabroder Customer Service the Lowest
Alphabroder Customer Service Score by Gender
Female customers rated Alphabroder's Customer Service score 0.2 stars higher than Male customers.
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Male
3.3/5
Female
3.5/5
Alphabroder Customer Service Score by Ethnicity
Alphabroder's Customer Service score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Alphabroder.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Alphabroder Customer Service Score by Age
Alphabroder's Customer Service score was rated 4.3 stars by customers ages 41-45 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.3 | 41-45 | 4.3 |
Alphabroder Customer Service Score by Usage
Alphabroder's Customer Service score was rated the highest by customers who have used Alphabroder's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Alphabroder as an Employer
4.1/5
Alphabroder has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Alphabroder scored a 3 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Alphabroder would recommend the brand to a friend. ENPS measures how likely Alphabroder employees would recommend working at Alphabroder to a friend.
Net Promoter Score
3
NPS Score
| 41% | Promoters |
|---|---|
| 21% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 38% | Promoters |
|---|---|
| 29% | Passive |
| 33% | Detractors |
