23
NPS
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Alpine
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About Alpine's Brand
Alpine is a leading manufacturer of high performance mobile electronics.
Brand at a Glance
89%
Customer Loyalty
3.5/5
Product Quality
3.8/5
Pricing
3.5/5
Customer Service
Alpine NPS
Alpine's Net Promoter Score (NPS) is a 23 with 56% Promoters, 11% Passives, and 33% Detractors. Net Promoter Score tracks whether Alpine's customers would recommend using the product based on a scale of -100 to 100.
Alpine Overall NPS
| 56% | Promoters |
|---|---|
| 11% | Passives |
| 33% | Detractors |
Alpine NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jun 2020 -50 | Jun 2020 | -50 |
Jun 2022 0 | Jun 2022 | 0 |
Sep 2022 -25 | Sep 2022 | -25 |
Nov 2022 0 | Nov 2022 | 0 |
Apr 2023 17 | Apr 2023 | 17 |
Aug 2023 29 | Aug 2023 | 29 |
Sep 2023 37 | Sep 2023 | 37 |
Apr 2024 22 | Apr 2024 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alpine Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Alpine users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alpine Product Quality
3.5/5
Alpine has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Alpine Product Information
Alpine’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.alpine-usa.com
- Company Size
- 1-10 Employees
Industry
Tech
Mobile App
Alpine Pricing
Alpine ROI & Value For Money
3.8/5
Alpine has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Alpine Customer Satisfaction (CSAT)
Alpine Customer Satisfaction (CSAT) Score
67 / 100
Alpine has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alpine Customer Service
3.5/5
Alpine has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Alpine's Customer Service
Address
1-1-8 Nishi-Gotanda, Shinagawa-ku, New York Mills, NY
Website
http://www.alpine-usa.com
Phone Number
310-326-8000
Consumer vs. Employees
Alpine scored a 23 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Alpine would recommend the brand to a friend. ENPS measures how likely Alpine employees would recommend working at Alpine to a friend.
Net Promoter Score
23
NPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 54% | Promoters |
|---|---|
| 23% | Passive |
| 23% | Detractors |
