100
NPS
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Alpine Electronics of America
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About Alpine Electronics of America's Brand
Alpine manufactures and markets electronic equipment that includes car audio and navigation systems.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Alpine Electronics of America NPS
Alpine Electronics of America's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Alpine Electronics of America's customers would recommend using the product based on a scale of -100 to 100.
Alpine Electronics of America Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Alpine Electronics of America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Sep 2024 100 | Sep 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alpine Electronics of America Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Alpine Electronics of America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alpine Electronics of America Product Quality
5/5
Alpine Electronics of America has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Alpine Electronics of America's overall Product Quality score rated by its users and customers.
Alpine Electronics of America Product Information
Alpine Electronics of America’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.alpine.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Alpine Electronics of America Pricing
Alpine Electronics of America ROI & Value For Money
4.7/5
Alpine Electronics of America has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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Alpine Electronics of America Customer Satisfaction (CSAT)
Alpine Electronics of America Customer Satisfaction (CSAT) Score
100 / 100
Alpine Electronics of America has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alpine Electronics of America Customer Service
4.7/5
Alpine Electronics of America has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Alpine Electronics of America's Customer Service
Address
Ho Ho Kus, NJ
Website
www.alpine.com
Alpine Electronics of America as an Employer
Consumer vs. Employees
Alpine Electronics of America scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Alpine Electronics of America would recommend the brand to a friend. ENPS measures how likely Alpine Electronics of America employees would recommend working at Alpine Electronics of America to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
