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NPS
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ALS
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About ALS' Brand
ALS is a global industry leader with 15,000+ employees providing laboratory testing, inspection, certification and verification solutions in 60+ countries.
Brand at a Glance
65%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3/5
Customer Service
ALS NPS
ALS's Net Promoter Score (NPS) is a 0 with 41% Promoters, 18% Passives, and 41% Detractors. Net Promoter Score tracks whether ALS's customers would recommend using the product based on a scale of -100 to 100.
ALS Overall NPS
| 41% | Promoters |
|---|---|
| 18% | Passives |
| 41% | Detractors |
ALS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 -8 | Mar 2023 | -8 |
Apr 2023 2 | Apr 2023 | 2 |
May 2023 0 | May 2023 | 0 |
Jun 2023 0 | Jun 2023 | 0 |
Oct 2023 2 | Oct 2023 | 2 |
Mar 2024 -3 | Mar 2024 | -3 |
May 2024 0 | May 2024 | 0 |
Jul 2024 -2 | Jul 2024 | -2 |
Aug 2024 -1 | Aug 2024 | -1 |
Dec 2024 3 | Dec 2024 | 3 |
Aug 2025 0 | Aug 2025 | 0 |
Dec 2025 0 | Dec 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ALS NPS by Gender
ALS's NPS was rated -11 by Male customers on Comparably.
Male
-11
ALS's NPS was rated -11 by Male customers on Comparably.
22%
Promoters
45%
Passives
33%
Detractors
Female
N/A
ALS's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ALS NPS by Ethnicity
ALS's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
African American/Black -25 | African American/Black | -25 |
ALS NPS by Age
ALS's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
ALS NPS by Usage
ALS's NPS was rated the highest by customers who have used ALS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
Over 10 Years -100 | Over 10 Years | -100 |
ALS Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of ALS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ALS Customer Loyalty Score by Gender
ALS's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ALS.
Male
70%
Yes
Female
N/A
Yes
ALS Customer Loyalty Score by Ethnicity
ALS's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of ALS.
70
out of 100
Caucasian
55
out of 100
African American/Black
ALS Customer Loyalty Score by Age
ALS's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of ALS.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 55% | 26-30 | 55% |
51-55 40% | 51-55 | 40% |
ALS Customer Loyalty Score by Usage
ALS's Customer Loyalty score was rated the highest by customers who have used ALS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
ALS Product Quality
3.5/5
ALS has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock ALS' overall Product Quality score rated by its users and customers.
ALS Product Information
ALS’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.alsglobal.com/
- Company Size
- 10,000+ Employees
Industry
Environmental Services
Quick Insights into ALS Product Quality
ALS's Product Quality score was rated highest by Caucasian customers, and rated lowest by customers who have used ALS's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked ALS' Product Quality.
Ranked ALS Product Quality the Highest
Ranked ALS Product Quality the Lowest
ALS Product Quality Score by Gender
ALS's Product Quality score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ALS.
Male
3.5/5
Female
N/A
ALS Product Quality Score by Ethnicity
ALS's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of ALS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
African American/Black 3.2 | African American/Black | 3.2 |
ALS Product Quality Score by Age
ALS's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of ALS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
51-55 2.6 | 51-55 | 2.6 |
ALS Product Quality Score by Usage
ALS's Product Quality score was rated the highest by customers who have used ALS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
ALS Pricing
ALS ROI & Value For Money
3.3/5
ALS has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock ALS' overall ROI score rated by its users and customers.
Quick Insights into ALS ROI
ALS's ROI score was rated highest by customers ages 26-30, and rated lowest by customers who have used ALS's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked ALS' ROI score.
Ranked ALS ROI the Highest
Ranked ALS ROI the Lowest
ALS ROI Score by Gender
ALS's ROI score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of ALS.
Male
3.4/5
Female
N/A
ALS ROI Score by Ethnicity
ALS's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of ALS.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
African American/Black 3.7 | African American/Black | 3.7 |
ALS ROI Score by Age
ALS's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full ROI by Age data of ALS.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.9 | 26-30 | 3.9 |
51-55 2.3 | 51-55 | 2.3 |
ALS ROI Score by Usage
ALS's ROI score was rated the highest by customers who have used ALS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
ALS Customer Satisfaction (CSAT)
ALS Customer Satisfaction (CSAT) Score
59 / 100
ALS has an overall Customer Satisfaction score of 59 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
31%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ALS Customer Satisfaction
ALS's Customer Satisfaction score was rated highest by customers who have used ALS's products/services for 1 to 2 Years, and rated lowest by customers who have used ALS's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked ALS' Customer Satisfaction.
Ranked ALS Customer Satisfaction the Highest
Ranked ALS Customer Satisfaction the Lowest
ALS Customer Satisfaction Score by Gender
ALS's Customer Satisfaction score was rated 63 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ALS.
63 / 100
MaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 24% | |
Dissatisfied | 13% | |
Very Dissatisfied | 0% |
ALS Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
ALS' Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of ALS.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
ALS Customer Satisfaction Score by Age
ALS's Customer Satisfaction score was rated 75 points by customers ages 26-30 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of ALS.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 75% |
ALS Customer Satisfaction Score by Usage
ALS's Customer Satisfaction score was rated the highest by customers who have used ALS's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
ALS Customer Service
3/5
ALS has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock ALS' overall Customer Service score rated by its users and customers.
About ALS's Customer Service
Address
32 Shand Street, Stafford, Brisbane, QLD, Houston, TX 4053 Australia
Website
http://www.alsglobal.com/
Phone Number
61-7-3367-7900
Quick Insights into ALS Customer Service
ALS's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used ALS's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked ALS' Customer Service score.
Ranked ALS Customer Service the Highest
Ranked ALS Customer Service the Lowest
ALS Customer Service Score by Gender
ALS's Customer Service score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ALS.
Male
3.1/5
Female
N/A
ALS Customer Service Score by Ethnicity
ALS's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of ALS.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
African American/Black 3.2 | African American/Black | 3.2 |
ALS Customer Service Score by Age
ALS's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of ALS.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.7 | 26-30 | 3.7 |
51-55 2.3 | 51-55 | 2.3 |
ALS Customer Service Score by Usage
ALS's Customer Service score was rated the highest by customers who have used ALS's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Consumer vs. Employees
ALS scored a 0 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of ALS would recommend the brand to a friend. ENPS measures how likely ALS employees would recommend working at ALS to a friend.
Net Promoter Score
0
NPS Score
| 41% | Promoters |
|---|---|
| 18% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 28% | Promoters |
|---|---|
| 22% | Passive |
| 50% | Detractors |
