0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Alta Resources
Marketing or Exec? Claim Your Free Account
About Alta Resources' Brand
Brand at a Glance
68%
Customer Loyalty
3/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Alta Resources NPS
Alta Resources's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Alta Resources's customers would recommend using the product based on a scale of -100 to 100.
Alta Resources Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Alta Resources NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Mar 2023 33 | Mar 2023 | 33 |
Jul 2023 50 | Jul 2023 | 50 |
Dec 2023 20 | Dec 2023 | 20 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alta Resources Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Alta Resources users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alta Resources Product Quality
3/5
Alta Resources has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Alta Resources' overall Product Quality score rated by its users and customers.
Alta Resources Product Information
Alta Resources’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.AltaResources.com
Industry
Tech
Outsourcing/Offshoring
Alta Resources Pricing
Alta Resources ROI & Value For Money
3.2/5
Alta Resources has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Alta Resources' overall ROI score rated by its users and customers.
Alta Resources Customer Satisfaction (CSAT)
Alta Resources Customer Satisfaction (CSAT) Score
25 / 100
Alta Resources has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alta Resources Customer Service
3.1/5
Alta Resources has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Alta Resources' overall Customer Service score rated by its users and customers.
About Alta Resources's Customer Service
Website
http://www.AltaResources.com
Phone Number
(877) 464-2582
Alta Resources as an Employer
2.6/5
Alta Resources has a 2.6/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Alta Resources scored a 0 for Net Promoter Score and a -16 for Employee Net Promoter Score. NPS gauges how likely a customer of Alta Resources would recommend the brand to a friend. ENPS measures how likely Alta Resources employees would recommend working at Alta Resources to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-16
eNPS Score
| 30% | Promoters |
|---|---|
| 24% | Passive |
| 46% | Detractors |
