25
NPS
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Altair Global
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About Altair Global's Brand
Altair Global is an independent, full-service relocation management company.
Brand at a Glance
100%
Customer Loyalty
3.4/5
Product Quality
4.7/5
Pricing
5/5
Customer Service
Altair Global NPS
Altair Global's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Altair Global's customers would recommend using the product based on a scale of -100 to 100.
Altair Global Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Altair Global NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 -100 | Feb 2022 | -100 |
Jun 2022 -50 | Jun 2022 | -50 |
Dec 2023 0 | Dec 2023 | 0 |
Aug 2024 25 | Aug 2024 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Altair Global Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Altair Global users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Altair Global Product Quality
3.4/5
Altair Global has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Altair Global's overall Product Quality score rated by its users and customers.
Altair Global Product Information
Altair Global’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.altairglobal.com/
- Company Size
- 201-500 Employees
Industry
Tech
Professional Services
Altair Global Pricing
Altair Global ROI & Value For Money
4.7/5
Altair Global has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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Altair Global Customer Satisfaction (CSAT)
Altair Global Customer Satisfaction (CSAT) Score
67 / 100
Altair Global has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Altair Global Customer Service
5/5
Altair Global has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Altair Global's Customer Service
Address
7500 Dallas Parkway, Suite 300, Plano, TX 75024
Website
http://www.altairglobal.com/
Phone Number
972-468-3000
Altair Global as an Employer
3.2/5
Altair Global has a 3.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Altair Global scored a 25 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Altair Global would recommend the brand to a friend. ENPS measures how likely Altair Global employees would recommend working at Altair Global to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
