34
NPS
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Brand Page
Alter Eco
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About Alter Eco's Brand
Alter Eco distributes imported food products through retail chains in the United States.
Brand at a Glance
10%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
2.7/5
Customer Service
Alter Eco NPS
Alter Eco's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Alter Eco's customers would recommend using the product based on a scale of -100 to 100.
Alter Eco Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Alter Eco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Feb 2022 33 | Feb 2022 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alter Eco Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Alter Eco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alter Eco Product Quality
3.2/5
Alter Eco has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Alter Eco's overall Product Quality score rated by its users and customers.
Alter Eco Product Information
Alter Eco’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.alterecofoods.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Alter Eco Pricing
Alter Eco ROI & Value For Money
3.2/5
Alter Eco has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Alter Eco's overall ROI score rated by its users and customers.
Alter Eco Customer Satisfaction (CSAT)
Alter Eco Customer Satisfaction (CSAT) Score
100 / 100
Alter Eco has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alter Eco Customer Service
2.7/5
Alter Eco has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Alter Eco's overall Customer Service score rated by its users and customers.
About Alter Eco's Customer Service
Address
2325 Third Street, Suite 324, San Francisco, CA
Website
http://www.alterecofoods.com
Phone Number
(415)701-1212
Alter Eco as an Employer
3.1/5
Alter Eco has a 3.1/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Alter Eco scored a 34 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Alter Eco would recommend the brand to a friend. ENPS measures how likely Alter Eco employees would recommend working at Alter Eco to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
