50
NPS
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Altia
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About Altia's Brand
Altia provides user interface development tools and services for production embedded displays for automotive, consumer, industrial devices and more.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Altia NPS
Altia's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Altia's customers would recommend using the product based on a scale of -100 to 100.
Altia Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Altia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Dec 2022 50 | Dec 2022 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Altia Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Altia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Altia Product Quality
5/5
Altia has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Altia's overall Product Quality score rated by its users and customers.
Altia Product Information
Altia’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://altia.com
- Company Size
- 51-200 Employees
Industry
Tech
Altia Pricing
Altia ROI & Value For Money
5/5
Altia has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Altia's overall ROI score rated by its users and customers.
Altia Customer Satisfaction (CSAT)
Altia Customer Satisfaction (CSAT) Score
100 / 100
Altia has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Altia Customer Service
5/5
Altia has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Altia's overall Customer Service score rated by its users and customers.
About Altia's Customer Service
Address
111 S. Tejon Street, Suite 204, Colorado Springs, CO 80903
Website
http://altia.com
Phone Number
7195984299
Altia's Social Links
Altia as an Employer
4.6/5
Altia has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Altia scored a 50 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Altia would recommend the brand to a friend. ENPS measures how likely Altia employees would recommend working at Altia to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
