66
NPS
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Alyce
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About Alyce's Brand
Since its inception, Alyce has been focused on creating real personal experience moments that help businesses grow with the only platform that gives sales, marketing, and customer teams the ability to create individual personal gifts at scale. Alyce is a Personal Experience (PX) platform that helps sales, marketing, and customer success teams create personal bonds with everyone they do business with through one-to-one gifting. Alyce bridges the physical and digital marketing worlds to help enterprises better engage prospects, customers, and employees while delivering measurable results. Alyce is a venture-backed, privately held company headquartered in Boston, MA.
Brand at a Glance
87%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.9/5
Customer Service
Alyce NPS
Alyce's Net Promoter Score (NPS) is a 66 with 83% Promoters, 0% Passives, and 17% Detractors. Net Promoter Score tracks whether Alyce's customers would recommend using the product based on a scale of -100 to 100.
Alyce Overall NPS
| 83% | Promoters |
|---|---|
| 0% | Passives |
| 17% | Detractors |
Alyce NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Sep 2022 100 | Sep 2022 | 100 |
May 2023 67 | May 2023 | 67 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alyce Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Alyce users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alyce Product Quality
4/5
Alyce has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Alyce's overall Product Quality score rated by its users and customers.
Alyce Product Information
Alyce’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- https://www.alyce.com/
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
AdTech
Enterprise
Alyce Pricing
Alyce ROI & Value For Money
3.7/5
Alyce has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Alyce Customer Satisfaction (CSAT)
Alyce Customer Satisfaction (CSAT) Score
100 / 100
Alyce has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Alyce Customer Service
3.9/5
Alyce has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Alyce's Customer Service
Address
Boston, MA 02110
Website
https://www.alyce.com/
Phone Number
888-861-6608
Alyce's Social Links
Alyce as an Employer
4.5/5
Alyce has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Alyce scored a 66 for Net Promoter Score and a 73 for Employee Net Promoter Score. NPS gauges how likely a customer of Alyce would recommend the brand to a friend. ENPS measures how likely Alyce employees would recommend working at Alyce to a friend.
Net Promoter Score
66
NPS Score
| 83% | Promoters |
|---|---|
| 0% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
73
eNPS Score
| 81% | Promoters |
|---|---|
| 11% | Passive |
| 8% | Detractors |
