-23
NPS
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Alzheimer's Association
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About Alzheimer's Association's Brand
Brand at a Glance
67%
Customer Loyalty
2.5/5
Product Quality
2.7/5
Pricing
3/5
Customer Service
Alzheimer's Association NPS
Alzheimer's Association's Net Promoter Score (NPS) is a -23 with 33% Promoters, 11% Passives, and 56% Detractors. Net Promoter Score tracks whether Alzheimer's Association's customers would recommend using the product based on a scale of -100 to 100.
Alzheimer's Association Overall NPS
| 33% | Promoters |
|---|---|
| 11% | Passives |
| 56% | Detractors |
Alzheimer's Association NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 20 | Dec 2021 | 20 |
Feb 2022 0 | Feb 2022 | 0 |
Apr 2022 -1 | Apr 2022 | -1 |
Jun 2022 -13 | Jun 2022 | -13 |
Mar 2023 0 | Mar 2023 | 0 |
Sep 2023 10 | Sep 2023 | 10 |
Dec 2023 18 | Dec 2023 | 18 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 -8 | Mar 2024 | -8 |
Jul 2024 -13 | Jul 2024 | -13 |
Aug 2024 -24 | Aug 2024 | -24 |
Dec 2024 -22 | Dec 2024 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Alzheimer's Association NPS by Gender
Alzheimer's Association's NPS was rated -34 by Female customers on Comparably.
Female
-34
Alzheimer's Association's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Alzheimer's Association's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Alzheimer's Association NPS by Ethnicity
Alzheimer's Association's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Alzheimer's Association NPS by Usage
Alzheimer's Association's NPS was rated -34 points by customers who have used Alzheimer's Association's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -34 | 5 to 10 Years | -34 |
Alzheimer's Association Customer Reviews
Out of the 2 Alzheimer's Association customer reviews 2 were positive and 0 were constructive. Alzheimer's Association customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Alzheimer's Association Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Alzheimer's Association users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Alzheimer's Association Customer Loyalty Score by Gender
Alzheimer's Association's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Alzheimer's Association.
Female
70%
Yes
Male
N/A
Yes
Alzheimer's Association Customer Loyalty Score by Ethnicity
Alzheimer's Association's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Alzheimer's Association.
64
out of 100
Caucasian
Alzheimer's Association Customer Loyalty Score by Usage
Alzheimer's Association's Customer Loyalty score was rated 70% by customers who have used Alzheimer's Association's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Alzheimer's Association Product Quality
2.5/5
Alzheimer's Association has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Alzheimer's Association Product Information
Alzheimer's Association’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Quick Insights into Alzheimer's Association Product Quality
Alzheimer's Association's Product Quality score was rated highest by customers who have used Alzheimer's Association's products/services for 5 to 10 Years.
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Ranked Alzheimer's Association Product Quality the Highest
Alzheimer's Association Product Quality Score by Gender
Alzheimer's Association's Product Quality score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Alzheimer's Association.
Female
2/5
Male
N/A
Alzheimer's Association Product Quality Score by Ethnicity
Alzheimer's Association's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Alzheimer's Association.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Alzheimer's Association Product Quality Score by Usage
Alzheimer's Association's Product Quality score was rated 2 stars by customers who have used Alzheimer's Association's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Alzheimer's Association Pricing
Alzheimer's Association ROI & Value For Money
2.7/5
Alzheimer's Association has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Alzheimer's Association ROI
Alzheimer's Association's ROI score was rated highest by customers who have used Alzheimer's Association's products/services for 5 to 10 Years.
Sign Up to unlock insights into how customers have ranked Alzheimer's Association's ROI score.
Ranked Alzheimer's Association ROI the Highest
Alzheimer's Association ROI Score by Gender
Alzheimer's Association's ROI score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Alzheimer's Association.
Female
2/5
Male
N/A
Alzheimer's Association ROI Score by Ethnicity
Alzheimer's Association's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Alzheimer's Association.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Alzheimer's Association ROI Score by Usage
Alzheimer's Association's ROI score was rated 2 stars by customers who have used Alzheimer's Association's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Alzheimer's Association Customer Satisfaction (CSAT)
Alzheimer's Association Customer Satisfaction (CSAT) Score
47 / 100
Alzheimer's Association has an overall Customer Satisfaction score of 47 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
18%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
6%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Alzheimer's Association Customer Satisfaction
Alzheimer's Association's Customer Satisfaction score was rated highest by Female customers.
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Ranked Alzheimer's Association Customer Satisfaction the Highest
Alzheimer's Association Customer Satisfaction Score by Gender
Alzheimer's Association's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Alzheimer's Association.
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Alzheimer's Association Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Alzheimer's Association's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Alzheimer's Association.
20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
Alzheimer's Association Customer Service
3/5
Alzheimer's Association has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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Quick Insights into Alzheimer's Association Customer Service
Alzheimer's Association's Customer Service score was rated highest by Female customers.
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Ranked Alzheimer's Association Customer Service the Highest
Alzheimer's Association Customer Service Score by Gender
Alzheimer's Association's Customer Service score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Alzheimer's Association.
Female
2.1/5
Male
N/A
Alzheimer's Association Customer Service Score by Ethnicity
Alzheimer's Association's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Alzheimer's Association.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Alzheimer's Association Customer Service Score by Usage
Alzheimer's Association's Customer Service score was rated 2 stars by customers who have used Alzheimer's Association's products/services for 5 to 10 Years.
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Alzheimer's Association as an Employer
2.5/5
Alzheimer's Association has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Alzheimer's Association
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Alzheimer's Association scored a -23 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Alzheimer's Association would recommend the brand to a friend. ENPS measures how likely Alzheimer's Association employees would recommend working at Alzheimer's Association to a friend.
Net Promoter Score
-23
NPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 21% | Promoters |
|---|---|
| 26% | Passive |
| 53% | Detractors |
