11
NPS
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Amazon Robotics
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About Amazon Robotics' Brand
Amazon Robotics, we are continually reimagining what now looks like. We see the big picture, imagine a better one, and make the connections.
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
Amazon Robotics NPS
Amazon Robotics's Net Promoter Score (NPS) is a 11 with 47% Promoters, 17% Passives, and 36% Detractors. Net Promoter Score tracks whether Amazon Robotics's customers would recommend using the product based on a scale of -100 to 100.
Amazon Robotics Overall NPS
| 47% | Promoters |
|---|---|
| 17% | Passives |
| 36% | Detractors |
Amazon Robotics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2023 19 | Feb 2023 | 19 |
Mar 2023 21 | Mar 2023 | 21 |
Sep 2023 19 | Sep 2023 | 19 |
Nov 2023 20 | Nov 2023 | 20 |
Dec 2023 20 | Dec 2023 | 20 |
Feb 2024 21 | Feb 2024 | 21 |
Apr 2024 17 | Apr 2024 | 17 |
Jul 2024 14 | Jul 2024 | 14 |
Sep 2024 12 | Sep 2024 | 12 |
Oct 2024 13 | Oct 2024 | 13 |
Apr 2025 11 | Apr 2025 | 11 |
Jul 2025 10 | Jul 2025 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amazon Robotics NPS by Gender
Male customers rated Amazon Robotics's NPS 17 points higher than Female customers.
Male
67
Amazon Robotics's NPS was rated 67 by Male customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Female
50
Amazon Robotics's NPS was rated 50 by Female customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Amazon Robotics NPS by Ethnicity
Amazon Robotics's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -20 | Caucasian | -20 |
Asian or Pacific Islander 100 | Asian or Pacific Islander | 100 |
Amazon Robotics NPS by Age
Amazon Robotics's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Amazon Robotics NPS by Usage
Amazon Robotics's NPS was rated the highest by customers who have used Amazon Robotics's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
5 to 10 Years 75 | 5 to 10 Years | 75 |
Amazon Robotics Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Amazon Robotics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Amazon Robotics Customer Loyalty Score by Gender
Amazon Robotics's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.
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Male
100%
Yes
Female
100%
Yes
Amazon Robotics Customer Loyalty Score by Ethnicity
Amazon Robotics's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Amazon Robotics.
64
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
Amazon Robotics Customer Loyalty Score by Age
Amazon Robotics's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Amazon Robotics.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 70% | 31-35 | 70% |
Amazon Robotics Customer Loyalty Score by Usage
Amazon Robotics's Customer Loyalty score was rated the highest by customers who have used Amazon Robotics's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Amazon Robotics Customer Loyalty Score by Industry
Amazon Robotics's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Architecture and Planning industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Amazon Robotics Product Quality
3.9/5
Amazon Robotics has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Amazon Robotics Product Information
Amazon Robotics’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Amazon Robotics's product the highest.
- Company Size
- 501-1,000 Employees
Industry
Tech
Hardware and Devices
SaaS
Manufacturing
Quick Insights into Amazon Robotics Product Quality
Amazon Robotics's Product Quality score was rated highest by Male customers, and rated lowest by customers who have used Amazon Robotics's products/services for 1 to 2 Years.
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Ranked Amazon Robotics Product Quality the Highest
Ranked Amazon Robotics Product Quality the Lowest
Amazon Robotics Product Quality Score by Gender
Male customers rated Amazon Robotics's Product Quality score 1.2 stars higher than Female customers.
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Male
4.4/5
Female
3.2/5
Amazon Robotics Product Quality Score by Ethnicity
Amazon Robotics's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Amazon Robotics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 4.3 | Asian or Pacific Islander | 4.3 |
Amazon Robotics Product Quality Score by Age
Amazon Robotics's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Amazon Robotics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
31-35 4.3 | 31-35 | 4.3 |
Amazon Robotics Product Quality Score by Usage
Amazon Robotics's Product Quality score was rated the highest by customers who have used Amazon Robotics's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Amazon Robotics Product Quality Score by Industry
Amazon Robotics's Product Quality score was rated 3.6 stars by both Architecture and Planning and Tech industry customers.
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Amazon Robotics Pricing
Amazon Robotics ROI & Value For Money
4.2/5
Amazon Robotics has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Amazon Robotics Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Tech industry think that they had the lowest ROI from Amazon Robotics.
Quick Insights into Amazon Robotics ROI
Amazon Robotics's ROI score was rated highest by Male customers, and rated lowest by customers who have used Amazon Robotics's products/services for 1 to 2 Years.
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Ranked Amazon Robotics ROI the Highest
Ranked Amazon Robotics ROI the Lowest
Amazon Robotics ROI Score by Gender
Male customers rated Amazon Robotics's ROI score 1.7 stars higher than Female customers.
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Male
4.6/5
Female
2.9/5
Amazon Robotics ROI Score by Ethnicity
Amazon Robotics's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Amazon Robotics.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Amazon Robotics ROI Score by Age
Amazon Robotics's ROI score was rated 3.6 stars by customers ages 26-30 and customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Amazon Robotics.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
31-35 3.6 | 31-35 | 3.6 |
Amazon Robotics ROI Score by Usage
Amazon Robotics's ROI score was rated the highest by customers who have used Amazon Robotics's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Amazon Robotics ROI Score by Industry
Amazon Robotics's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Amazon Robotics Customer Satisfaction (CSAT)
Amazon Robotics Customer Satisfaction (CSAT) Score
76 / 100
Amazon Robotics has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
23%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
4%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Amazon Robotics Customer Satisfaction
Amazon Robotics's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked Amazon Robotics' Customer Satisfaction.
Ranked Amazon Robotics Customer Satisfaction the Highest
Ranked Amazon Robotics Customer Satisfaction the Lowest
Amazon Robotics Customer Satisfaction Score by Gender
Male customers rated Amazon Robotics's Customer Satisfaction score 50 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Amazon Robotics.
100 / 100
MaleVery Satisfied | 75% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
50 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 50% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Amazon Robotics Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Amazon Robotics' Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Amazon Robotics.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Amazon Robotics' Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Amazon Robotics.
100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Amazon Robotics Customer Satisfaction Score by Age
Amazon Robotics's Customer Satisfaction score was rated 100 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Amazon Robotics.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% |
Amazon Robotics Customer Satisfaction Score by Usage
Amazon Robotics's Customer Satisfaction score was rated 33 points by customers who have used Amazon Robotics's products/services for 1 to 2 Years.
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Amazon Robotics Customer Satisfaction Score by Industry
Amazon Robotics's Customer Satisfaction score was rated 60 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Amazon Robotics Customer Satisfaction Score by Industry",
"text": "Amazon Robotics's Customer Satisfaction score was rated 60 points by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 60,
"stars": 0,
"csatScore": 60,
"text": "Amazon Robotics's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 60
}
]
}Amazon Robotics Customer Service
4/5
Amazon Robotics has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Amazon Robotics's Customer Service
Address
300 Riverpark Drive North, Reading, MA 01864
Website
https://www.amazonrobotics.com/#/
Phone Number
1(117)812-21464
Quick Insights into Amazon Robotics Customer Service
Amazon Robotics's Customer Service score was rated highest by Male customers, and rated lowest by customers who have used Amazon Robotics's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked Amazon Robotics' Customer Service score.
Ranked Amazon Robotics Customer Service the Highest
Ranked Amazon Robotics Customer Service the Lowest
Amazon Robotics Customer Service Score by Gender
Male customers rated Amazon Robotics's Customer Service score 1.7 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Amazon Robotics.
Male
4.6/5
Female
2.9/5
Amazon Robotics Customer Service Score by Ethnicity
Amazon Robotics's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Amazon Robotics.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.8 | Caucasian | 3.8 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Amazon Robotics Customer Service Score by Age
Amazon Robotics's Customer Service score was rated 3.6 stars by customers ages 26-30 and customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Amazon Robotics.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.6 | 26-30 | 3.6 |
31-35 3.6 | 31-35 | 3.6 |
Amazon Robotics Customer Service Score by Usage
Amazon Robotics's Customer Service score was rated the highest by customers who have used Amazon Robotics's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Amazon Robotics Customer Service Score by Industry
Amazon Robotics's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Tech industry customers.
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Amazon Robotics as an Employer
4.2/5
Amazon Robotics has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Amazon Robotics scored a 11 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Amazon Robotics would recommend the brand to a friend. ENPS measures how likely Amazon Robotics employees would recommend working at Amazon Robotics to a friend.
Net Promoter Score
11
NPS Score
| 47% | Promoters |
|---|---|
| 17% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 48% | Promoters |
|---|---|
| 27% | Passive |
| 25% | Detractors |
