-59
NPS
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Ambit Energy
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About Ambit Energy's Brand
Ambit Energy is a electricity and gas service provider.
Brand at a Glance
73%
Customer Loyalty
2.1/5
Product Quality
1.8/5
Pricing
2/5
Customer Service
Ambit Energy CMO
Ambit Energy NPS
Ambit Energy's Net Promoter Score (NPS) is a -59 with 18% Promoters, 5% Passives, and 77% Detractors. Net Promoter Score tracks whether Ambit Energy's customers would recommend using the product based on a scale of -100 to 100.
Ambit Energy Overall NPS
| 18% | Promoters |
|---|---|
| 5% | Passives |
| 77% | Detractors |
Ambit Energy NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2023 -39 | Aug 2023 | -39 |
Sep 2023 -41 | Sep 2023 | -41 |
Oct 2023 -36 | Oct 2023 | -36 |
Nov 2023 -40 | Nov 2023 | -40 |
Jan 2024 -47 | Jan 2024 | -47 |
Feb 2024 -51 | Feb 2024 | -51 |
May 2024 -54 | May 2024 | -54 |
Aug 2024 -54 | Aug 2024 | -54 |
Nov 2024 -56 | Nov 2024 | -56 |
Dec 2024 -58 | Dec 2024 | -58 |
Jan 2025 -58 | Jan 2025 | -58 |
Nov 2025 -60 | Nov 2025 | -60 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ambit Energy NPS by Gender
Female customers rated Ambit Energy's NPS 14 points higher than Male customers.
Male
-87
Ambit Energy's NPS was rated -87 by Male customers on Comparably.
0%
Promoters
13%
Passives
87%
Detractors
Female
-73
Ambit Energy's NPS was rated -73 by Female customers on Comparably.
9%
Promoters
9%
Passives
82%
Detractors
Ambit Energy NPS by Ethnicity
Ambit Energy's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -72 | Caucasian | -72 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -33 | African American/Black | -33 |
Other -100 | Other | -100 |
Ambit Energy NPS by Age
Ambit Energy's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Ambit Energy NPS by Usage
Ambit Energy's NPS was rated the highest by customers who have used Ambit Energy's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Over 10 Years -50 | Over 10 Years | -50 |
Ambit Energy Customer Reviews
Out of the 3 Ambit Energy customer reviews 0 were positive and 3 were constructive. Ambit Energy customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Ambit Energy Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Ambit Energy users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ambit Energy Customer Loyalty Score by Gender
Female customers rated Ambit Energy's Customer Loyalty score 29% higher than Male customers.
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Male
55%
Yes
Female
84%
Yes
Ambit Energy Customer Loyalty Score by Ethnicity
Ambit Energy's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ambit Energy.
74
out of 100
Caucasian
70
out of 100
Hispanic or Latino
70
out of 100
African American/Black
40
out of 100
Other
Ambit Energy Customer Loyalty Score by Age
Ambit Energy's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ambit Energy.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
51-55 70% | 51-55 | 70% |
56-60 70% | 56-60 | 70% |
66+ 78% | 66+ | 78% |
Ambit Energy Customer Loyalty Score by Usage
Ambit Energy's Customer Loyalty score was rated the highest by customers who have used Ambit Energy's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ambit Energy Customer Loyalty Score by Industry
Ambit Energy's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Ambit Energy Product Quality
2.1/5
Ambit Energy has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Ambit Energy Product Information
Ambit Energy’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Ambit Energy's product the highest.
- Website
- http://www.ambitenergy.com
- Company Size
- 501-1,000 Employees
Industry
Business Services
Energy
Quick Insights into Ambit Energy Product Quality
Ambit Energy's Product Quality score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
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Ranked Ambit Energy Product Quality the Highest
Ranked Ambit Energy Product Quality the Lowest
Ambit Energy Product Quality Score by Gender
Female customers rated Ambit Energy's Product Quality score 0.3 stars higher than Male customers.
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Male
1.7/5
Female
2/5
Ambit Energy Product Quality Score by Ethnicity
Ambit Energy's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ambit Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 1.6 | Hispanic or Latino | 1.6 |
African American/Black 3.1 | African American/Black | 3.1 |
Other 1.5 | Other | 1.5 |
Ambit Energy Product Quality Score by Age
Ambit Energy's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ambit Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2 | 31-35 | 2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 2.5 | 66+ | 2.5 |
Ambit Energy Product Quality Score by Usage
Ambit Energy's Product Quality score was rated the highest by customers who have used Ambit Energy's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Ambit Energy Product Quality Score by Industry
Ambit Energy's Product Quality score was rated 1.5 stars by both Accounting and Tech industry customers.
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Ambit Energy Pricing
Ambit Energy ROI & Value For Money
1.8/5
Ambit Energy has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Ambit Energy Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Ambit Energy ROI
Ambit Energy's ROI score was rated highest by customers ages 66+, and rated lowest by customers from the Tech industry.
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Ranked Ambit Energy ROI the Highest
Ranked Ambit Energy ROI the Lowest
Ambit Energy ROI Score by Gender
Ambit Energy's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
Ambit Energy ROI Score by Ethnicity
Ambit Energy's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ambit Energy.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.8 | African American/Black | 1.8 |
Other 1.5 | Other | 1.5 |
Ambit Energy ROI Score by Age
Ambit Energy's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ambit Energy.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 2.1 | 66+ | 2.1 |
Ambit Energy ROI Score by Usage
Ambit Energy's ROI score was rated the highest by customers who have used Ambit Energy's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Ambit Energy ROI Score by Industry
Ambit Energy's ROI score was rated 1.5 stars by both Accounting and Tech industry customers.
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Ambit Energy Customer Satisfaction (CSAT)
Ambit Energy Customer Satisfaction (CSAT) Score
27 / 100
Ambit Energy has an overall Customer Satisfaction score of 27 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
21%
Satisfied
6%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
8%
Very Dissatisfied
53%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ambit Energy Customer Satisfaction
Ambit Energy's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers from the Tech industry.
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Ranked Ambit Energy Customer Satisfaction the Highest
Ranked Ambit Energy Customer Satisfaction the Lowest
Ambit Energy Customer Satisfaction Score by Gender
Female customers rated Ambit Energy's Customer Satisfaction score 7 points higher than Male customers.
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13 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 11% | |
Very Dissatisfied | 63% |
20 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 10% | |
Very Dissatisfied | 60% |
Ambit Energy Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ambit Energy's Customer Satisfaction (CSAT) score was rated 14% according to Caucasian users and customers.
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14 / 100
Very Satisfied
14%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
72%
CSAT according to Hispanic or Latino
Ambit Energy's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to African American/Black
Ambit Energy's Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to Other
Ambit Energy's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ambit Energy.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
67%
Ambit Energy Customer Satisfaction Score by Age
Ambit Energy's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Ambit Energy.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 33% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 66+ | 33% |
Ambit Energy Customer Satisfaction Score by Usage
Ambit Energy's Customer Satisfaction score was rated the highest by customers who have used Ambit Energy's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Ambit Energy Customer Satisfaction Score by Industry
Ambit Energy's Customer Satisfaction score was rated 0 points by both Accounting and Tech industry customers.
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"label": "Accounting",
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}Ambit Energy Customer Service
2/5
Ambit Energy has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Ambit Energy's Customer Service
Address
1801 N. Lamar Street, Suite 200, Dallas, TX
Website
http://www.ambitenergy.com
Phone Number
(877) 282-6248
Quick Insights into Ambit Energy Customer Service
Ambit Energy's Customer Service score was rated highest by African American/Black customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Ambit Energy's Customer Service score.
Ranked Ambit Energy Customer Service the Highest
Ranked Ambit Energy Customer Service the Lowest
Ambit Energy Customer Service Score by Gender
Female customers rated Ambit Energy's Customer Service score 0.2 stars higher than Male customers.
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Male
1.6/5
Female
1.8/5
Ambit Energy Customer Service Score by Ethnicity
Ambit Energy's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ambit Energy.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 2.6 | African American/Black | 2.6 |
Other 1.5 | Other | 1.5 |
Ambit Energy Customer Service Score by Age
Ambit Energy's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ambit Energy.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
66+ 1.9 | 66+ | 1.9 |
Ambit Energy Customer Service Score by Usage
Ambit Energy's Customer Service score was rated the highest by customers who have used Ambit Energy's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Ambit Energy Customer Service Score by Industry
Ambit Energy's Customer Service score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
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Ambit Energy as an Employer
3.4/5
Ambit Energy has a 3.4/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Ambit Energy scored a -59 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Ambit Energy would recommend the brand to a friend. ENPS measures how likely Ambit Energy employees would recommend working at Ambit Energy to a friend.
Net Promoter Score
-59
NPS Score
| 18% | Promoters |
|---|---|
| 5% | Passive |
| 77% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
