0
NPS
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Ambry Genetics
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About Ambry Genetics' Brand
Recently acquired by Tempus Labs, Ambry Genetics excels at translating scientific research into clinically actionable test results based on a deep understanding of the human genome and the biology behind genetic disease. We care about what happens to real people, their families, and the people they love. Our team is dedicated to providing them and their clinicians with deeper knowledge and fresh insights, so together they can make informed, potentially life-altering healthcare decisions.
Brand at a Glance
65%
Customer Loyalty
3.6/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Ambry Genetics NPS
Ambry Genetics's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Ambry Genetics's customers would recommend using the product based on a scale of -100 to 100.
Ambry Genetics Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Ambry Genetics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Jan 2022 0 | Jan 2022 | 0 |
Oct 2022 -33 | Oct 2022 | -33 |
Dec 2022 -25 | Dec 2022 | -25 |
Jun 2023 -40 | Jun 2023 | -40 |
Mar 2024 -17 | Mar 2024 | -17 |
Apr 2024 -1 | Apr 2024 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ambry Genetics NPS by Gender
Ambry Genetics's NPS was rated 34 by Female customers on Comparably.
Female
34
Ambry Genetics's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
Ambry Genetics's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Ambry Genetics Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of Ambry Genetics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ambry Genetics Customer Loyalty Score by Gender
Ambry Genetics's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Ambry Genetics Product Quality
3.6/5
Ambry Genetics has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Ambry Genetics Product Information
Ambry Genetics’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.ambrygen.com
- Company Size
- 501-1,000 Employees
Industry
Biotech and Pharmaceuticals
Quick Insights into Ambry Genetics Product Quality
Ambry Genetics's Product Quality score was rated highest by Female customers.
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Ranked Ambry Genetics Product Quality the Highest
Ambry Genetics Product Quality Score by Gender
Ambry Genetics's Product Quality score was rated 3.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ambry Genetics.
Female
3.8/5
Male
N/A
Ambry Genetics Pricing
Ambry Genetics ROI & Value For Money
3.2/5
Ambry Genetics has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Ambry Genetics ROI
Ambry Genetics's ROI score was rated highest by Female customers.
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Ranked Ambry Genetics ROI the Highest
Ambry Genetics ROI Score by Gender
Ambry Genetics's ROI score was rated 3.5 by Female customers on Comparably.
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Female
3.5/5
Male
N/A
Ambry Genetics Customer Satisfaction (CSAT)
Ambry Genetics Customer Satisfaction (CSAT) Score
60 / 100
Ambry Genetics has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ambry Genetics Customer Satisfaction
Ambry Genetics's Customer Satisfaction score was rated highest by Female customers.
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Ranked Ambry Genetics Customer Satisfaction the Highest
Ambry Genetics Customer Satisfaction Score by Gender
Ambry Genetics's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ambry Genetics.
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Ambry Genetics Customer Service
3.2/5
Ambry Genetics has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Ambry Genetics's Customer Service
Address
1 Enterprise, Aliso Viejo, CA 92656
Website
https://www.ambrygen.com
Phone Number
1-949-900-5500
Ambry Genetics's Social Links
Quick Insights into Ambry Genetics Customer Service
Ambry Genetics's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Ambry Genetics' Customer Service score.
Ranked Ambry Genetics Customer Service the Highest
Ambry Genetics Customer Service Score by Gender
Ambry Genetics's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ambry Genetics.
Female
3.5/5
Male
N/A
Ambry Genetics as an Employer
4.7/5
Ambry Genetics has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ambry Genetics scored a 0 for Net Promoter Score and a 51 for Employee Net Promoter Score. NPS gauges how likely a customer of Ambry Genetics would recommend the brand to a friend. ENPS measures how likely Ambry Genetics employees would recommend working at Ambry Genetics to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
51
eNPS Score
| 67% | Promoters |
|---|---|
| 17% | Passive |
| 16% | Detractors |
