45
NPS
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AMCON
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About AMCON's Brand
AMCON provides wholesale distribution of consumer products.
Brand at a Glance
89%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
AMCON NPS
AMCON's Net Promoter Score (NPS) is a 45 with 67% Promoters, 11% Passives, and 22% Detractors. Net Promoter Score tracks whether AMCON's customers would recommend using the product based on a scale of -100 to 100.
AMCON Overall NPS
| 67% | Promoters |
|---|---|
| 11% | Passives |
| 22% | Detractors |
AMCON NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 -25 | Aug 2022 | -25 |
Jan 2023 0 | Jan 2023 | 0 |
Jun 2023 17 | Jun 2023 | 17 |
Feb 2024 29 | Feb 2024 | 29 |
Aug 2024 37 | Aug 2024 | 37 |
Dec 2024 44 | Dec 2024 | 44 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
AMCON Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of AMCON users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
AMCON Product Quality
4.3/5
AMCON has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock AMCON's overall Product Quality score rated by its users and customers.
AMCON Product Information
AMCON’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://amcon.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Retail
AMCON Pricing
AMCON ROI & Value For Money
4.1/5
AMCON has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock AMCON's overall ROI score rated by its users and customers.
AMCON Customer Satisfaction (CSAT)
AMCON Customer Satisfaction (CSAT) Score
100 / 100
AMCON has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
75%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
AMCON Customer Service
4.1/5
AMCON has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About AMCON's Customer Service
Address
7405 Irvington Road, Omaha, NE
Website
http://amcon.com
Phone Number
(402) 331-4834
AMCON as an Employer
4.5/5
AMCON has a 4.5/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
AMCON scored a 45 for Net Promoter Score and a 29 for Employee Net Promoter Score. NPS gauges how likely a customer of AMCON would recommend the brand to a friend. ENPS measures how likely AMCON employees would recommend working at AMCON to a friend.
Net Promoter Score
45
NPS Score
| 67% | Promoters |
|---|---|
| 11% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
29
eNPS Score
| 43% | Promoters |
|---|---|
| 43% | Passive |
| 14% | Detractors |
