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NPS
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Amedisys
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About Amedisys' Brand
Our nurses, therapists and other caregivers deliver professional, personalized health care services.
Brand at a Glance
73%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
Amedisys NPS
Amedisys's Net Promoter Score (NPS) is a 4 with 42% Promoters, 20% Passives, and 38% Detractors. Net Promoter Score tracks whether Amedisys's customers would recommend using the product based on a scale of -100 to 100.
Amedisys Overall NPS
| 42% | Promoters |
|---|---|
| 20% | Passives |
| 38% | Detractors |
Amedisys NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 17 | Mar 2024 | 17 |
Apr 2024 17 | Apr 2024 | 17 |
May 2024 18 | May 2024 | 18 |
Jun 2024 15 | Jun 2024 | 15 |
Jul 2024 13 | Jul 2024 | 13 |
Aug 2024 12 | Aug 2024 | 12 |
Sep 2024 11 | Sep 2024 | 11 |
Nov 2024 9 | Nov 2024 | 9 |
Feb 2025 6 | Feb 2025 | 6 |
May 2025 5 | May 2025 | 5 |
Jun 2025 5 | Jun 2025 | 5 |
Dec 2025 4 | Dec 2025 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amedisys NPS by Gender
Male customers rated Amedisys's NPS 45 points higher than Female customers.
Male
12
Amedisys's NPS was rated 12 by Male customers on Comparably.
56%
Promoters
0%
Passives
44%
Detractors
Female
-33
Amedisys's NPS was rated -33 by Female customers on Comparably.
27%
Promoters
13%
Passives
60%
Detractors
Amedisys NPS by Ethnicity
Amedisys's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -28 | Caucasian | -28 |
African American/Black 0 | African American/Black | 0 |
Other 0 | Other | 0 |
Amedisys NPS by Age
Amedisys's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Amedisys NPS by Usage
Amedisys's NPS was rated the highest by customers who have used Amedisys's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -6 | Less than 1 Year | -6 |
1 to 2 Years 0 | 1 to 2 Years | 0 |
2 to 5 Years -40 | 2 to 5 Years | -40 |
Amedisys Customer Reviews
Out of the 2 Amedisys customer reviews 1 was positive and 1 was constructive. Amedisys customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Amedisys Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Amedisys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Amedisys Customer Loyalty Score by Gender
Male customers rated Amedisys's Customer Loyalty score 36% higher than Female customers.
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Male
100%
Yes
Female
64%
Yes
Amedisys Customer Loyalty Score by Ethnicity
Amedisys's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Amedisys.
74
out of 100
Caucasian
78
out of 100
African American/Black
82
out of 100
Other
Amedisys Customer Loyalty Score by Age
Amedisys's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Amedisys.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 100% | 56-60 | 100% |
61-65 64% | 61-65 | 64% |
66+ 92% | 66+ | 92% |
Amedisys Customer Loyalty Score by Usage
Amedisys's Customer Loyalty score was rated the highest by customers who have used Amedisys's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Amedisys Customer Loyalty Score by Industry
Amedisys's Customer Loyalty score was rated 100% by Tech industry customers.
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Amedisys Product Quality
3.3/5
Amedisys has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Amedisys Product Information
Amedisys’s product quality score is a 3.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Amedisys's product the highest.
- Website
- http://www.amedisys.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Healthcare
Quick Insights into Amedisys Product Quality
Amedisys's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers ages 61-65.
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Ranked Amedisys Product Quality the Highest
Ranked Amedisys Product Quality the Lowest
Amedisys Product Quality Score by Gender
Male customers rated Amedisys's Product Quality score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Amedisys.
Male
3.5/5
Female
2.4/5
Amedisys Product Quality Score by Ethnicity
Amedisys's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Amedisys.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
African American/Black 3.2 | African American/Black | 3.2 |
Other 3.4 | Other | 3.4 |
Amedisys Product Quality Score by Age
Amedisys's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Amedisys.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2.6 | 56-60 | 2.6 |
61-65 2.2 | 61-65 | 2.2 |
66+ 3.5 | 66+ | 3.5 |
Amedisys Product Quality Score by Usage
Amedisys's Product Quality score was rated the highest by customers who have used Amedisys's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Amedisys Product Quality Score by Industry
Amedisys's Product Quality score was rated 5 stars by Tech industry customers.
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Amedisys Pricing
Amedisys ROI & Value For Money
3.2/5
Amedisys has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Amedisys Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Amedisys ROI
Amedisys's ROI score was rated highest by customers from the Tech industry, and rated lowest by customers ages 61-65.
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Ranked Amedisys ROI the Highest
Ranked Amedisys ROI the Lowest
Amedisys ROI Score by Gender
Male customers rated Amedisys's ROI score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Amedisys.
Male
3.4/5
Female
2.3/5
Amedisys ROI Score by Ethnicity
Amedisys's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Amedisys.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
African American/Black 2.9 | African American/Black | 2.9 |
Other 3.4 | Other | 3.4 |
Amedisys ROI Score by Age
Amedisys's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Amedisys.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 2.1 | 56-60 | 2.1 |
61-65 1.9 | 61-65 | 1.9 |
66+ 3.4 | 66+ | 3.4 |
Amedisys ROI Score by Usage
Amedisys's ROI score was rated the highest by customers who have used Amedisys's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Amedisys ROI Score by Industry
Amedisys's ROI score was rated 5 stars by Tech industry customers.
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Amedisys Customer Satisfaction (CSAT)
Amedisys Customer Satisfaction (CSAT) Score
60 / 100
Amedisys has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
31%
Satisfied
29%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
13%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Amedisys Customer Satisfaction
Amedisys's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers ages 56-60.
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Ranked Amedisys Customer Satisfaction the Highest
Ranked Amedisys Customer Satisfaction the Lowest
Amedisys Customer Satisfaction Score by Gender
Male customers rated Amedisys's Customer Satisfaction score 41 points higher than Female customers.
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77 / 100
MaleVery Satisfied | 44% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 11% |
36 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 36% | |
Very Dissatisfied | 28% |
Amedisys Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Amedisys' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Amedisys.
50 / 100
Very Satisfied
29%
Satisfied
21%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
21%
Very Dissatisfied
29%
CSAT according to African American/Black
Amedisys' Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Amedisys.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
CSAT according to Other
Amedisys' Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Amedisys.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
0%
Amedisys Customer Satisfaction Score by Age
Amedisys's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Amedisys.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 33% | |||||||||||||||
| 61-65 | 40% | |||||||||||||||
| 66+ | 64% |
Amedisys Customer Satisfaction Score by Usage
Amedisys's Customer Satisfaction score was rated the highest by customers who have used Amedisys's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Amedisys Customer Satisfaction Score by Industry
Amedisys's Customer Satisfaction score was rated 100 points by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Amedisys Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 100,
"stars": 0,
"csatScore": 100,
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}Amedisys Customer Service
3.5/5
Amedisys has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Amedisys's Customer Service
Address
3854 American Way, Suite A, Baton Rouge, LA 70816
Website
http://www.amedisys.com/
Phone Number
2252959642
Quick Insights into Amedisys Customer Service
Amedisys's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers ages 61-65.
Sign Up to unlock insights into how customers have ranked Amedisys' Customer Service score.
Ranked Amedisys Customer Service the Highest
Ranked Amedisys Customer Service the Lowest
Amedisys Customer Service Score by Gender
Male customers rated Amedisys's Customer Service score 1.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Amedisys.
Male
3.6/5
Female
2.5/5
Amedisys Customer Service Score by Ethnicity
Amedisys's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Amedisys.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
African American/Black 3.9 | African American/Black | 3.9 |
Other 3.1 | Other | 3.1 |
Amedisys Customer Service Score by Age
Amedisys's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Amedisys.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 3.5 | 56-60 | 3.5 |
61-65 2.3 | 61-65 | 2.3 |
66+ 3.3 | 66+ | 3.3 |
Amedisys Customer Service Score by Usage
Amedisys's Customer Service score was rated the highest by customers who have used Amedisys's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Amedisys Customer Service Score by Industry
Amedisys's Customer Service score was rated 5 stars by Tech industry customers.
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Amedisys as an Employer
3.3/5
Amedisys has a 3.3/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Amedisys scored a 4 for Net Promoter Score and a -8 for Employee Net Promoter Score. NPS gauges how likely a customer of Amedisys would recommend the brand to a friend. ENPS measures how likely Amedisys employees would recommend working at Amedisys to a friend.
Net Promoter Score
4
NPS Score
| 42% | Promoters |
|---|---|
| 20% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-8
eNPS Score
| 38% | Promoters |
|---|---|
| 16% | Passive |
| 46% | Detractors |
