5
NPS
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Amegy Bank
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About Amegy Bank's Brand
Brand at a Glance
82%
Customer Loyalty
3.1/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
Amegy Bank NPS
Amegy Bank's Net Promoter Score (NPS) is a 5 with 47% Promoters, 11% Passives, and 42% Detractors. Net Promoter Score tracks whether Amegy Bank's customers would recommend using the product based on a scale of -100 to 100.
Amegy Bank Overall NPS
| 47% | Promoters |
|---|---|
| 11% | Passives |
| 42% | Detractors |
Amegy Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -22 | Oct 2023 | -22 |
Nov 2023 -15 | Nov 2023 | -15 |
Jan 2024 -14 | Jan 2024 | -14 |
Feb 2024 -13 | Feb 2024 | -13 |
Apr 2024 -5 | Apr 2024 | -5 |
May 2024 -12 | May 2024 | -12 |
Sep 2024 -11 | Sep 2024 | -11 |
Nov 2024 -7 | Nov 2024 | -7 |
Feb 2025 -3 | Feb 2025 | -3 |
Jun 2025 0 | Jun 2025 | 0 |
Feb 2026 2 | Feb 2026 | 2 |
May 2026 6 | May 2026 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Amegy Bank NPS by Gender
Male customers rated Amegy Bank's NPS 42 points higher than Female customers.
Male
42
Amegy Bank's NPS was rated 42 by Male customers on Comparably.
71%
Promoters
0%
Passives
29%
Detractors
Female
0
Amegy Bank's NPS was rated by Female customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Amegy Bank NPS by Ethnicity
Amegy Bank's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 74 | Caucasian | 74 |
Hispanic or Latino -34 | Hispanic or Latino | -34 |
Amegy Bank NPS by Age
Amegy Bank's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Amegy Bank NPS by Usage
Amegy Bank's NPS was rated the highest by customers who have used Amegy Bank's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years 24 | Over 10 Years | 24 |
Amegy Bank Customer Reviews
Out of the 5 Amegy Bank customer reviews 4 were positive and 1 was constructive. Amegy Bank customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Amegy Bank Customer Loyalty
82%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
82% of Amegy Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Amegy Bank Customer Loyalty Score by Gender
Male customers rated Amegy Bank's Customer Loyalty score 15% higher than Female customers.
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Male
100%
Yes
Female
85%
Yes
Amegy Bank Customer Loyalty Score by Ethnicity
Amegy Bank's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Amegy Bank.
100
out of 100
Caucasian
70
out of 100
Hispanic or Latino
Amegy Bank Customer Loyalty Score by Age
Amegy Bank's Customer Loyalty score was rated 100% by customers ages 61-65 and customers ages 66+ on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 100% | 61-65 | 100% |
66+ 100% | 66+ | 100% |
Amegy Bank Customer Loyalty Score by Usage
Amegy Bank's Customer Loyalty score was rated 100% by customers who have used Amegy Bank's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Amegy Bank Customer Loyalty Score by Industry
Amegy Bank's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.
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Amegy Bank Product Quality
3.1/5
Amegy Bank has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Amegy Bank Product Information
Amegy Bank’s product quality score is a 3.1 out of 5 as rated by its users and customers. Reviewers from the Real Estate industry rated Amegy Bank's product the highest. Reviewers from the Accounting industry rated Amegy Bank the lowest at 2.
- Website
- https://www.amegybank.com/
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Amegy Bank Product Quality
Amegy Bank's Product Quality score was rated highest by customers who have used Amegy Bank's products/services for 5 to 10 Years, and rated lowest by Hispanic or Latino customers.
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Ranked Amegy Bank Product Quality the Highest
Ranked Amegy Bank Product Quality the Lowest
Amegy Bank Product Quality Score by Gender
Male customers rated Amegy Bank's Product Quality score 1.7 stars higher than Female customers.
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Male
4.3/5
Female
2.6/5
Amegy Bank Product Quality Score by Ethnicity
Amegy Bank's Product Quality score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Amegy Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
Amegy Bank Product Quality Score by Age
Amegy Bank's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Amegy Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2.7 | 61-65 | 2.7 |
66+ 5 | 66+ | 5 |
Amegy Bank Product Quality Score by Usage
Amegy Bank's Product Quality score was rated the highest by customers who have used Amegy Bank's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Amegy Bank Product Quality Score by Industry
Amegy Bank's Product Quality score was rated the highest by Real Estate industry customers, and the lowest by Accounting industry customers.
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Amegy Bank Pricing
Amegy Bank ROI & Value For Money
3/5
Amegy Bank has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Amegy Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Real Estate industry. The users from the Accounting industry think that they had the lowest ROI from Amegy Bank.
Quick Insights into Amegy Bank ROI
Amegy Bank's ROI score was rated highest by customers ages 66+, and rated lowest by customers from the Accounting industry.
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Ranked Amegy Bank ROI the Highest
Ranked Amegy Bank ROI the Lowest
Amegy Bank ROI Score by Gender
Male customers rated Amegy Bank's ROI score 1.9 stars higher than Female customers.
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Male
4/5
Female
2.1/5
Amegy Bank ROI Score by Ethnicity
Amegy Bank's ROI score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Amegy Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
Amegy Bank ROI Score by Age
Amegy Bank's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Amegy Bank.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 2.1 | 61-65 | 2.1 |
66+ 4.4 | 66+ | 4.4 |
Amegy Bank ROI Score by Usage
Amegy Bank's ROI score was rated the highest by customers who have used Amegy Bank's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Amegy Bank ROI Score by Industry
Amegy Bank's ROI score was rated the highest by Real Estate industry customers, and the lowest by Accounting industry customers.
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Amegy Bank Customer Satisfaction (CSAT)
Amegy Bank Customer Satisfaction (CSAT) Score
54 / 100
Amegy Bank has an overall Customer Satisfaction score of 54 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
18%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
14%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Amegy Bank Customer Satisfaction
Amegy Bank's Customer Satisfaction score was rated highest by customers ages 66+, and rated lowest by customers ages 61-65.
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Ranked Amegy Bank Customer Satisfaction the Highest
Ranked Amegy Bank Customer Satisfaction the Lowest
Amegy Bank Customer Satisfaction Score by Gender
Male customers rated Amegy Bank's Customer Satisfaction score 21 points higher than Female customers.
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71 / 100
MaleVery Satisfied | 57% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 14% | |
Very Dissatisfied | 15% |
50 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Amegy Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Amegy Bank's Customer Satisfaction (CSAT) score was rated 87% according to Caucasian users and customers.
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87 / 100
Very Satisfied
75%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
CSAT according to Hispanic or Latino
Amegy Bank's Customer Satisfaction (CSAT) score was rated 33% according to Hispanic or Latino users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Amegy Bank Customer Satisfaction Score by Age
Amegy Bank's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Amegy Bank.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 25% | |||||||||||||||
| 66+ | 100% |
Amegy Bank Customer Satisfaction Score by Usage
Amegy Bank's Customer Satisfaction score was rated the highest by customers who have used Amegy Bank's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Amegy Bank Customer Satisfaction Score by Industry
Amegy Bank's Customer Satisfaction score was rated 33 points by both Accounting and Real Estate industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Amegy Bank Customer Satisfaction Score by Industry",
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{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "max",
"scoreLabel": 33
},
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"label": "Real Estate",
"groupId": 554,
"score": 33,
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}Amegy Bank Customer Service
3.2/5
Amegy Bank has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Amegy Bank's Customer Service
Address
1717 W. Loop South, Houston, TX 77027 United States of America
Website
https://www.amegybank.com/
Phone Number
1-800-287-0301
Quick Insights into Amegy Bank Customer Service
Amegy Bank's Customer Service score was rated highest by customers ages 66+, and rated lowest by customers ages 61-65.
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Ranked Amegy Bank Customer Service the Highest
Ranked Amegy Bank Customer Service the Lowest
Amegy Bank Customer Service Score by Gender
Male customers rated Amegy Bank's Customer Service score 1 stars higher than Female customers.
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Male
3.7/5
Female
2.7/5
Amegy Bank Customer Service Score by Ethnicity
Amegy Bank's Customer Service score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Amegy Bank.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
Amegy Bank Customer Service Score by Age
Amegy Bank's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Amegy Bank.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.6 | 61-65 | 1.6 |
66+ 5 | 66+ | 5 |
Amegy Bank Customer Service Score by Usage
Amegy Bank's Customer Service score was rated the highest by customers who have used Amegy Bank's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Amegy Bank Customer Service Score by Industry
Amegy Bank's Customer Service score was rated the highest by Real Estate industry customers, and the lowest by Accounting industry customers.
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Amegy Bank as an Employer
4.2/5
Amegy Bank has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Amegy Bank scored a 5 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Amegy Bank would recommend the brand to a friend. ENPS measures how likely Amegy Bank employees would recommend working at Amegy Bank to a friend.
Net Promoter Score
5
NPS Score
| 47% | Promoters |
|---|---|
| 11% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
